{"id":1649417,"url":"https://alion.io/job/pella-collections-coordinator","title":"Collections Coordinator","company":{"id":1774105,"name":"Pella","domain":"pella.com","url":"https://alion.io/company/pella-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Geneva, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2661},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T22:01:10Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-06T21:49:04Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Collections Coordinator\nGeneva, IL (hybrid)\nJoin a team where your expertise makes a direct impact on customer relationships and business success.\nWe are seeking a detail-oriented and customer-focused Collections Coordinator to manage a portfolio of customer accounts, helping ensure timely payment of outstanding balances while maintaining strong business relationships. In this role, you will leverage your knowledge of collections practices, account reconciliation, and construction industry lien processes to support cash flow goals, reduce risk, and deliver exceptional customer service.\nIf you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about building positive customer partnerships, we'd love to hear from you.\nWhat You'll Do\nAs a Collections Coordinator, you will:\nManage an assigned portfolio of customer accounts and oversee collection activities throughout the delinquency timeline.\nUtilize effective collection strategies to reduce past-due balances and support company cash flow objectives.\nPartner with internal teams to meet and improve Days Sales Outstanding (DSO) goals.\nEvaluate account activity and credit exposure to help minimize bad debt risk.\nCollaborate with customers to establish and manage payment arrangements when needed.\nInvestigate billing discrepancies and resolve account issues with customers, contractors, and title companies.\nConduct account reconciliations and maintain accurate financial records.\nLead weekly delinquency review meetings and recommend collection strategies.\nMonitor lien timelines and coordinate required notices in accordance with state-specific requirements.\nPrepare lien waivers, letters of direction, satisfaction requests, and other payment-related documentation.\nWork closely with cash applications teams to ensure customer payments are accurately posted.\nMaintain thorough documentation of account activity, collection efforts, and follow-up actions.\nCommunicate professionally with customers, sales teams, leadership, and cross-functional partners to drive issue resolution.\nWhat You Bring:\nRequired Qualifications\n2+ years of collections experience.\nExperience working within a distributor, dealer, or construction-related environment.\nStrong understanding of collection principles, account reconciliation, and customer account management.\nKnowledge of construction industry lien practices and applicable state regulations.\nProficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.\nExcellent written and verbal communication skills.\nStrong customer service mindset with the ability to navigate difficult conversations professionally.\nDemonstrated ability to prioritize multiple responsibilities and meet deadlines.\nPreferred Qualifications\nCertification through NACM or another recognized credit management program.\nAssociate degree in Accounting, Finance, Business, or a related field.\nExperience with ERP or accounting systems such as Oracle or Great Plains.\nWhat Will Make You Successful:\nStrong analytical and problem-solving abilities.\nExceptional attention to detail and organizational skills.\nAbility to build trust and maintain positive relationships with customers and colleagues.\nSelf-motivated and proactive approach to work.\nAbility to investigate issues, resolve conflicts, and drive outcomes that balance customer needs with business objectives.\nStrong financial aptitude and comfort working with data, spreadsheets, and accounting information.","description_format":"text","description_chars":3494,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T00:12:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16 · green card filings: 3","filings_12m":16,"filings_prev_12m":11,"green_card_filings_12m":3,"median_offered_wage_usd":105921,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of 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