{"id":2045460,"url":"https://alion.io/job/pella-project-coordinator-customer-orders","title":"Project Coordinator - Customer Orders","company":{"id":1774105,"name":"Pella","domain":"pella.com","url":"https://alion.io/company/pella-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":16,"ghost_share":0,"stale_share":0.313,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Geneva, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-07T18:33:47Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T03:10:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Project Coordinator (Hybrid Schedule after training) - Geneva, IL\nFull-Time | Monday-Friday, 8:00 AM - 4:30 PM\nHybrid Schedule: In-Office Three Days | Remote Two Days\nPosition Overview\nWe are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Geneva branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution.\nThe Project Coordinator partners closely with sales teams, order fulfillment teams, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving and working with a cross functional team, and is detail orientated. Relocation is not offered for this position.\nWhat Pella has to Offer:\nTypical hourly pay range is between $29- $35 based on many factors including experience and skill set.\nMedical, dental, and vision\nHealth savings and flex spending plans\nEmployee Assistance Program\nCompany paid life insurance\nCompany paid short/long term insurance\n401k plus company match\n9 paid holidays\nPaid vacation and sick days\nTuition reimbursement\nProfessional development\n Responsibilities/Accountabilities:\nExternal and internal customer contact\nReviewing and booking orders from the sales team\nPurchasing product from vendors and our corporate manufacturing facilities\nRecording key dates and activities related to orders\nScheduling and releasing completed product\nScheduling of Value Add and Pre-finish\nCoordinating delivery of customer orders\nCollects customer payments following installation or delivery as needed\nManaging recovery process for shortages and damaged product\nOrdering parts and/or scheduling service appointments as needed\nProcesses factory credits to Pella Corporation and provides follow up/revision to pending or denied credits\nResource for PQM /ADM and product offering questions\nMay assist with physical inventory and help resolve inventory discrepancies\nPromotes and facilitates continuous improvement activities in the department\nRetail Segment Specific:\nCoordination and management of installation permits\nCollecting and verifying Lead Safe Install paperwork when applicable\nScheduling installation of Pella products\nScheduling installation recovery appointments\nApproving and processing payments for sub-contracted installation companies\nSkills/Knowledge:\nProvide superb customer service\nWorks collaboratively with Pella team members and customers\nEnjoys working in fast-paced environment with a high sense of urgency\nStrong problem-solving skills\nSeeks out internal experts and utilizes their knowledge\nAdaptable to changing processes and priorities\nFocused on details and follow through\nProficiency with Microsoft Office and ability to learn internal software programs and applications\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation and/or Experience\nMust have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.\nComputer Skills\nProficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.).\nCommunication Skills\nExcellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.\nProfessional Skills\nMust be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.\nMathematical Skills\nAbility to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.\nPhysical Demands\nWhile performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.\nWork Environment\nWork environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.","description_format":"text","description_chars":6204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T19:26:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16 · green card filings: 3","filings_12m":16,"filings_prev_12m":11,"green_card_filings_12m":3,"median_offered_wage_usd":105921,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":54,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/pella-project-coordinator-customer-orders","json_url":"https://alion.io/job/pella-project-coordinator-customer-orders.json","meta":{"generated_at":"2026-10-11T05:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4988,"day_limit":5000,"remaining_today":12,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774105},"rest":"https://alion.io/mcp/rest/get_company?id=1774105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpella-project-coordinator-customer-orders"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpella-project-coordinator-customer-orders"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpella-project-coordinator-customer-orders"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pella-project-coordinator-customer-orders\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpella-project-coordinator-customer-orders"}]}