{"id":2726403,"url":"https://alion.io/job/pella-service-technician-2","title":"Service Technician","company":{"id":1774105,"name":"Pella","domain":"pella.com","url":"https://alion.io/company/pella-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":15,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Surprise, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T13:53:28Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T17:09:54Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Service Technician - Greater Phoenix Area\nJoin the Pella Team\nPella is seeking a customer-focused Service Technician to support homeowners and customers throughout the Greater Phoenix market. In this field-based role, you will inspect, diagnose, repair, and adjust Pella windows and doors while delivering an exceptional customer experience. You'll work independently at customer homes and job sites, solving problems, completing repairs, and ensuring every service visit is completed safely, accurately, and efficiently.\nIf you enjoy hands-on work, troubleshooting, working directly with customers, and taking pride in quality craftsmanship, we'd love to hear from you.\nWhy Join Pella?\nPella Family of Brands offers a comprehensive benefits package, including:\nMedical, dental, and vision coverage, life insurance, disability insurance\nPaid vacation\nPaid holidays\n401(k) with company match\nTuition assistance\nEmployee product discounts\nWhat You'll Do\nPerform service and repair work on Pella windows and doors at customer locations\nDiagnose and resolve product issues in the field\nReplace glass, sashes, screens, blinds, shades, hardware, and other window and door components\nEducate customers on proper operation, care, and maintenance of their products\nComplete service documentation accurately and promptly\nConduct follow-up visits and communications as needed to resolve service concerns\nPerform jobsite walk-throughs and identify items requiring attention prior to project completion\nCollect customer payments when required\nOrder replacement parts and coordinate with internal service teams\nMaintain appropriate vehicle inventory of parts and service equipment\nSupport customer satisfaction initiatives and serve as a customer experience advocate\nAssist with training and mentoring new team members as requested\nMaintain a clean, safe, and professional service vehicle\nFollow all company safety practices and PPE requirements\nParticipate in continuous improvement initiatives\nPerform additional duties as assigned\nWhat We're Looking For\nRequired Qualifications\nHigh School Diploma or GED\nValid driver's license and ability to comply with company fleet safety requirements\nExperience using power tools such as drills, saws, nail guns, and other construction-related equipment\nStrong customer service and communication skills\nAbility to work independently and solve problems in the field\nBasic computer proficiency, including Microsoft Office applications\nDependable work history and strong attention to detail\nPreferred Qualifications\nTechnical degree or associate degree\nPrior field service, construction, installation, maintenance, or home improvement experience\nKnowledge of general construction methods and terminology\nExperience with window and door products\nExperience working directly with homeowners and customers\nSkills for Success\nCustomer-first mindset\nStrong troubleshooting and problem-solving abilities\nAbility to work efficiently while maintaining quality standards\nExcellent organization and follow-through\nSelf-motivated and proactive work style\nAbility to thrive in a fast-paced environment\nStrong verbal and written communication skills\nCommitment to safety and continuous improvement\nPhysical Requirements\nFrequently stand, walk, reach, bend, and perform hands-on repair work\nRegularly operate tools and equipment\nAbility to occasionally lift and move up to 100 pounds\nWork both indoors and outdoors in varying weather conditions\nSafely navigate job sites, homes, warehouses, and service vehicles\nWork Environment\nThis position is based in the Greater Phoenix market and requires daily travel to customer homes, construction sites, and other field locations. Work is performed in a variety of environments, including occupied homes, active job sites, warehouses, and company vehicles. Temperatures and conditions will vary throughout the year.\nBuild Your Career with Pella\nAt Pella, we take pride in delivering exceptional products and service to our customers. If you're a hands-on professional who enjoys solving problems, working independently, and creating outstanding customer experiences, we encourage you to apply today.","description_format":"text","description_chars":4152,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-16T16:27:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16 · green card filings: 3","filings_12m":16,"filings_prev_12m":11,"green_card_filings_12m":3,"median_offered_wage_usd":105921,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":50,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pella-service-technician-2","json_url":"https://alion.io/job/pella-service-technician-2.json","meta":{"generated_at":"2026-10-20T17:32:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774105},"rest":"https://alion.io/mcp/rest/get_company?id=1774105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpella-service-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpella-service-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpella-service-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pella-service-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpella-service-technician-2"}]}