{"id":2752255,"url":"https://alion.io/job/pellera-technologies-customer-support-specialist-remote-role","title":"Customer Support Specialist - Remote role!","company":{"id":1903672,"name":"Pellera Technologies","domain":"pellera.com","url":"https://alion.io/company/pellera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":274},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T04:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-20T15:38:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Title: Customer Support Specialist \nPosition Location: Remote \nReports to: Team Lead Customer Support \nSchedule: Monday through Friday, 3:00pm CST to 11:30pm CST\nJob Summary: \nResponsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. The work hours for this role are 1st shift, Monday thru Friday.\nFLSA Status: \nNon-Exempt. \nEssential Functions: \nProvides first level support for inbound Interactions and requests from end users, staff and patients. \nMaintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.\nParticipate in and adhere to all standard operating procedures.\nAssists with the development and improvement of work instructions, procedures, and documentation.\nExceptional Attendance is a must.\nMentor and assist with training new Customer Support Specialists.\nAssists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.\nMaintain appropriate level of skills to handle incidents and requests in line with established service levels.\nProvide feedback of intelligence gained through customer interactions.\nMake or suggest updates to the Knowledge within the Knowledge Management databases.\nOther duties as assigned. \nRequired Skills/Abilities/Competencies \nExcellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.\nTechnical writing experience\nInnovative, team-oriented problem solver.\nExcellent interpersonal and customer service skills. Strong commitment to providing quality service.\nExcellent organizational, time management and follow through skills.\nAbility to prioritize tasks and to delegate them when appropriate.\nAbility to function well in a high-paced and at times stressful environment.\nExperience troubleshooting Microsoft Office.\nEthical and Critical Thinking.\nAbility to type at least 25 words a minute. \nEducation and Experience: \nHigh school diploma or equivalent.\n2 years’ experience working in a customer service role preferred but not required.\nCall Center experience preferred but not required. \nPhysical Requirements: \nProlonged periods of sitting at a desk and working on a computer.\nMust be able to lift up to 15 pounds at times.","description_format":"text","description_chars":2619,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-17T00:24:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pellera-technologies-customer-support-specialist-remote-role","json_url":"https://alion.io/job/pellera-technologies-customer-support-specialist-remote-role.json","meta":{"generated_at":"2026-10-20T16:57:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19326,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1903672},"rest":"https://alion.io/mcp/rest/get_company?id=1903672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpellera-technologies-customer-support-specialist-remote-role"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpellera-technologies-customer-support-specialist-remote-role"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpellera-technologies-customer-support-specialist-remote-role"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pellera-technologies-customer-support-specialist-remote-role\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpellera-technologies-customer-support-specialist-remote-role"}]}