{"id":1616816,"url":"https://alion.io/job/pellera-technologies-support-engineer-i","title":"Support Engineer I","company":{"id":1903672,"name":"Pellera Technologies","domain":"pellera.com","url":"https://alion.io/company/pellera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rosemont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-01T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-08T00:03:42Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Practice: US Professional Services\nPosition Title: Support Engineer I \nPosition Location: Rosemont, Illinois\nReports to: Lead or Manager \nJob Summary: \nThis position provides high-quality solutions to customers to ensure their investment in technology is consistent with their business objectives by deploying, installing, upgrading, troubleshooting, and servicing client hardware/software. The Support Engineer will ensure that customers receive remote and on-site support, resolve all outstanding service issues within the committed response times, escalate any issues as necessary and be responsible for overall customer satisfaction.\nEssential Functions: \nPerform product support activities involving installation, upgrading, repair, and preventative maintenance of PC components, printers, and scanners. \nDiagnose and use the appropriate tools to troubleshoot basic PC components, printers, and scanners. \nBe responsible for tracking, monitoring, and providing timely updates and complete documentation for open service incidents to ensure service level standards are met. \nResponsible for client communication (both verbal and electronic) including scheduling, updating of status, and communicating completion of service requests and incidents. \nEngage and work with the Service Desk and System Engineering team to troubleshoot and resolve incidents when appropriate. \nA professional, business-focused attitude and courteous manner towards clients, partners, and peers. \nAbility to work weekends and/or off hours as necessary to meet client’s needs. \nAttain appropriate product/vendor certifications to ensure continual growth in knowledge of equipment troubleshooting techniques and methodologies. \nParticipate in regular staff meetings and communicate relevant information. \nProvide input to the development and / or enhancement of PDS tech support- and systems admin-related processes and tools. \nOther duties as assigned. \nRequired Skills/Abilities/Competencies: \nExcellent verbal and written communication skills. \nEthical and Critical Thinking. \nAbility to troubleshoot PC hardware/software and printer problems. \nAbility to perform duties with a client-centric attitude. Clients come to us by choice; we have a personal responsibility to maintain our client’s loyalty and trust. \nInnovative, team-oriented problem solver. \nAbility to work independently without direct supervision. \nAbility to manage competing priorities in a fast-paced environment. \nAbility to provide detailed and complete documentation related to performance of duties. \nAbility to interact on a “face to face” basis with clients in a professional and courteous manner. \nAn aptitude and enthusiasm to effectively adapt to rapidly changing technology and provide technical assistance in delivering and supporting that technology. \nAbility to function well in a high-paced and at times stressful environment. \nProficient with Microsoft Office Suite or related software. \nExperience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers. \nExperience with application troubleshooting experience in Microsoft products and tools. \nEducation and Experience: \nA degree in an applied technology area such as Information Systems or Engineering is preferred. Equivalent training and experience may be substituted. \nExperience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers. \nExperience with application troubleshooting experience in Microsoft products and tools. \nValid driver’s license required. \nComp TIA A+ is preferred. \nMCP certification desirable. \nServer +preferred. \nMCSA certification desirable. \nOther vendor certifications highly desirable. \nIndividuals with necessary experience but lacking the requisite credentials will be considered if judged to be able to obtain them within a reasonable timeframe.\nPhysical Requirements: \nProlonged periods of sitting at a desk and working on a computer. \nMust be able to lift up to 15 pounds at times.","description_format":"text","description_chars":4053,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-01T20:35:35Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.876,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/pellera-technologies-support-engineer-i","json_url":"https://alion.io/job/pellera-technologies-support-engineer-i.json","meta":{"generated_at":"2026-10-08T02:26:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4221,"day_limit":5000,"remaining_today":779,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1903672},"rest":"https://alion.io/mcp/rest/get_company?id=1903672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpellera-technologies-support-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpellera-technologies-support-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpellera-technologies-support-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pellera-technologies-support-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpellera-technologies-support-engineer-i"}]}