{"id":4258908,"url":"https://alion.io/job/pelsam-it-support-multimedia-officer","title":"IT Support & Multimedia Officer","company":{"id":4539204,"name":"Pelsam","domain":"pelsam.tz","url":"https://alion.io/company/pelsam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dar es Salaam, Tanzania"],"countries":["TZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-13T11:31:31Z","employer_posted_date":null,"last_verified_at":"2026-11-13T11:31:31Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"IT Support & Multimedia Officer\nPelsam Limited is seeking a versatile and skilled IT Support & Multimedia Officer to handle a dual role encompassing technical customer support, hardware/software troubleshooting, professional graphic design, and video production and editing.\n\nKey Responsibilities\n\n1. IT Support Responsibilities\n\nProvide first-level technical support to customers utilizing Pelsam software and POS hardware.\n\nInstall, configure, and troubleshoot POS systems, printers, computers, and networks.\n\nAssist with customer onboarding, system setup, and user training.\n\nResolve customer technical issues via phone, WhatsApp, and remote support channels.\n\nEscalate complex software issues to developers, test system features, and report bugs.\n\nMaintain comprehensive technical support records and daily reports.\n\n2. Graphic Design Responsibilities\n\nDesign professional marketing materials, posters, banners, flyers, brochures, business cards, and presentations.\n\nCreate engaging social media graphics tailored for Facebook, Instagram, WhatsApp, and other platforms.\n\nDesign promotional materials specifically for Pelsam software products while maintaining consistent company branding, colors, and visual identity.\n\nCollaborate closely with the Sales and Marketing Department to prepare impactful promotional campaigns.\n\n3. Video Shooting & Production\n\nShoot professional videos showcasing Pelsam products, services, customer testimonials, and product demonstrations.\n\nSet up cameras, lighting, microphones, and other recording equipment.\n\nEdit videos for platforms such as TikTok, Instagram, Facebook, YouTube, and WhatsApp, adding captions, animations, background music, and corporate branding.\n\nCollaborate with the Content Presenter and Marketing Team during shoots while properly organizing and maintaining video footage and media files.\n\nQualifications & Requirements\n\nEducation: Certificate or Diploma in Information Technology, Computer Science, Multimedia Technology, Graphic Design, or a related field.\n\nCore Competencies: Strong communication and customer service skills.\n\nVersatility: Proven ability to handle both technical support troubleshooting and creative design assignments seamlessly.\n\nHow to Apply\n\nInterested and qualified candidates should submit their application letter and CV directly via email.\n\nApplication Email: ","description_format":"text","description_chars":2361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-11-13T14:37:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/pelsam-it-support-multimedia-officer","json_url":"https://alion.io/job/pelsam-it-support-multimedia-officer.json","meta":{"generated_at":"2026-11-14T21:11:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4539204},"rest":"https://alion.io/mcp/rest/get_company?id=4539204"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpelsam-it-support-multimedia-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpelsam-it-support-multimedia-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpelsam-it-support-multimedia-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pelsam-it-support-multimedia-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpelsam-it-support-multimedia-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4258908}},{"tool":"search_jobs","arguments":{"company":"pelsam.tz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4258908},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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