{"id":3793417,"url":"https://alion.io/job/penbrothers-it-operations-specialist","title":"IT Operations Specialist","company":{"id":50087,"name":"Penbrothers","domain":"penbrothers.com","url":"https://alion.io/company/penbrothers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":81,"open_postings":17,"ghost_share":0,"stale_share":0.765,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T06:56:22Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-15T01:37:00Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Penbrothers\nPenbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.\nWhat You’ll Do\nCustomer Satisfaction\nServe as the primary point of contact for all IT-related inquiries and issues, ensuring timely resolution and high levels of customer satisfaction.\nCollaborate with internal teams to understand their IT needs and provide tailored solutions that meet or exceed expectations.\nContinuously monitor customer feedback and implement improvements to enhance overall satisfaction levels.\nHardware Deployment\nFacilitate the setup and deployment of hardware (e.g., computers, peripherals) for new employees, ensuring all necessary software and configurations are in place.\nCoordinate with HR and other relevant departments to streamline the onboarding process and ensure a smooth transition for new hires.\nIT Asset Inventory\nMaintain an up-to-date inventory of IT assets, including hardware, software licenses, and peripherals.\nConduct regular audits to track asset utilization, identify discrepancies, and recommend optimization strategies.\nTechnical Support\nProvide technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems to the appropriate teams for resolution.\nCollaborate with IT colleagues to implement system upgrades, patches, and enhancements as needed.\nWhat You Bring\nBachelor’s degree in Information Technology, Computer Science, or a related field.\nAt least 3 years of proven experience in IT operations, with a strong focus on customer satisfaction and hardware deployment.\nTechnical & Organizational Skills:\nProficiency in IT asset management tools and techniques.\nExcellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.\nCommunication & Mindset:\nStrong verbal communication skills with the ability to articulate technical concepts to non-technical audiences.\nA proactive and self-motivated attitude, with a willingness to take initiative and drive projects to completion.\nOur Hiring Process & AI Disclaimer: We use AI tools to streamline our application process-including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.\nYou are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.\nRead our full AI Disclaimer to learn more\nWhat You’ll Get\nAt Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.\n· Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.\n· Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.\n· Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.\n· Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.","description_format":"text","description_chars":3455,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-11-05T07:47:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":8,"expected_fill_days":50,"reasons":["conf:4","stale_co","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/penbrothers-it-operations-specialist","json_url":"https://alion.io/job/penbrothers-it-operations-specialist.json","meta":{"generated_at":"2026-11-15T03:30:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50087},"rest":"https://alion.io/mcp/rest/get_company?id=50087"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpenbrothers-it-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpenbrothers-it-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpenbrothers-it-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/penbrothers-it-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpenbrothers-it-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3793417}},{"tool":"search_jobs","arguments":{"company":"penbrothers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3793417},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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