{"id":4040797,"url":"https://alion.io/job/penbrothers-software-implementation-consultant","title":"Software Implementation Consultant","company":{"id":50087,"name":"Penbrothers","domain":"penbrothers.com","url":"https://alion.io/company/penbrothers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T16:49:05Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T02:56:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Penbrothers\nPenbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.\nAbout the Client\nOur client is a global leader in expense intelligence, providing AI-powered solutions that simplify expense management, travel booking, accounts payable, and payments for organizations worldwide. Their platform helps finance teams reduce manual work and focus on strategic initiatives through capabilities such as real-time expense tracking, automated policy compliance, and streamlined financial workflows.\nAbout the Role\nImplementation Consultant are responsible for activating and configuring the software for new clients and existing clients purchasing professional services. This includes understanding client requirements, recommending appropriate configurations, setting up the software, managing implementation timelines, and maintaining regular communication with both client-side and internal stakeholders throughout the project.\nWork Set-up:100% Work from home\nWork Schedule: Night Shift - 9:00 PM to 6:00 AM (Philippine Time)\nNote: Initially aligned with US business hours (9:00 PM - 6:00 AM Philippine Time) throughout 2027, with an expected transition to APAC business hours (8:00 AM - 5:00 PM Philippine Time) upon completion of the migration phase.\nWhat you’ll do\nProvide excellent customer service to clients via phone, email, and web.\nDevelop proficiency in the product and translate client requirements into software capabilities.\nAcquire technical product knowledge through training, research, testing, and internal consultation.\nParticipate in client-facing implementation kick-offs, requirements gathering, and configuration review meetings.\nConsult with clients on implementation best practices and software usage based on their business requirements.\nConfigure the product according to client needs and the agreed project scope.\nCollaborate with Customer Success Management to ensure timely and complete implementation.\nProvide regular updates on project deliverables and milestones.\nManage multiple concurrent projects within expected workload requirements.\nWhat You Bring\nAt least two years of software implementation, customer service, and/or transferable experience.\nTwo years of experience using or administering CRM, database-driven workflow products, and/or financial management software.\nStrong interpersonal skills, including collaboration, negotiation, and diplomacy.\nExcellent organizational skills and ability to manage multiple high-priority projects simultaneously.\nStrong AI aptitude and ability to identify opportunities to automate day-to-day transactional tasks.\nExcellent verbal and written communication skills to keep internal and external stakeholders informed throughout the implementation process.\nWorking knowledge of business productivity software, including word processing and spreadsheets.\nLearner's mindset with a drive to continuously improve knowledge and abilities.\nPreferred Skills\nExperience using online web meeting and presentation software.\nProject management experience.\nKnowledge of accounting systems and practices.\nOur Hiring Process & AI Disclaimer: We use AI tools to streamline our application process-including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.\nYou are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.\nRead our full AI Disclaimer to learn more\nWhat You’ll Get\nAt Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. 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