{"id":4089312,"url":"https://alion.io/job/pendo-senior-program-manager","title":"Senior Program Manager","company":{"id":1594,"name":"Pendo","domain":"pendo.io","url":"https://alion.io/company/pendo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Mumbai, India","Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-11-11T19:36:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T19:36:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"This role owns the end-to-end delivery of strategic customer programs, from planning through go-live and hypercare. The Program Manager is the primary point of contact for customers and builds strong executive-level relationships.\n\nResponsibilities: \nDrive program governance, planning, status reporting, and executive communication to ensure successful program delivery.\nEnsure delivery milestones, commercial commitments, and revenue recognition are achieved within defined timelines.\nCollaborate with Sales and Customer Success teams to identify revenue growth opportunities through change requests, upselling, and scope optimisation.\nDrive customer success by improving customer satisfaction (CSAT), Net Promoter Score (NPS), product adoption, and long-term retention.\nCoordinate cross-functional teams, including Product, Engineering, QA, DevOps, Support, and Customer Success, to ensure seamless delivery.\nProactively identify and manage program risks, issues, dependencies, and executive escalations.\nMonitor program KPIs, budgets, resource utilisation, delivery quality, and overall business outcomes.\nDrive continuous improvement through process optimisation, automation, and implementation of best practices.\nFoster a collaborative, accountable, and high-performance team culture.\n\nRequirements: \n8-13 years of program or project management experience delivering enterprise software or SaaS implementations, preferably in the Media and Entertainment industry.\nExperience managing enterprise customers, executive stakeholders and cross-functional teams, along with proven expertise in program governance, commercial management, customer success and revenue realisation.\nHands-on experience with Jira, Confluence, MS Project, Smartsheet or similar tools is expected.\nSkills\nConfluence, Enterprise Software, Implementation, Jira, Ms Project, Program, SaaS, 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