{"id":3185834,"url":"https://alion.io/job/pendo-total-rewards-analyst","title":"Total Rewards Analyst","company":{"id":1594,"name":"Pendo","domain":"pendo.io","url":"https://alion.io/company/pendo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-30T05:48:23Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2746},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Drive","optional":false}],"status":"live","first_seen_at":"2026-10-23T23:22:36Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T20:38:42Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The team + the role\nPendo's Total Rewards team runs the benefits, leave, and compensation programs that employees depend on for health coverage, financial security, and time away from work. Accurate enrollments, clean vendor data, and clear communication determine whether those programs work efficiently. \nTotal Rewards at Pendo runs on accuracy, speed, and a practice of improving every process we touch.\nThe Total Rewards Analyst administers benefits and leave programs day to day, keeps enrollment and eligibility data accurate across vendors and payroll, and reports on program health. The role partners with Payroll, Finance, the wider People Team, and external benefits vendors. At the P3 level, the role works independently within a defined scope, adapts established approaches to varied problems, and turns audit findings into process improvements. When the role is done well, employees get correct answers quickly, vendors receive clean files, and payroll deductions match elections the first time.\nWhat this looks like day-to-day\nBenefits operations: Works the queue of life event changes and benefits inquiries, confirms each change lands correctly in vendor and payroll systems, and prepares open enrollment materials ahead of the annual window.\nLeave administration: Runs leave intake through return, keeps status tracking current, and sends timely updates to Payroll and the sales organization.\nData quality: Audits benefits and compensation data on a recurring cadence, resolves eligibility file errors with providers, and documents the fix so the same error does not return.\nCompliance and reporting: Fulfills required benefits reporting and filing requirements such as audits, 5500 filings, Non-discrimination testing, etc.\n Support employee & manager inquiries: Triage escalated tickets through Kinfolk (AI based HR ticketing & workflow system), and enhance knowledge base and workflows.\nVendor and invoice management: Reviews benefits invoices, supports invoice processing.\nKnowledge and documentation: Keeps leave and benefits guides, process documents, and employee resources accurate in Confluence and Google Drive.\nAI-assisted execution: Applies AI to drafting, anomaly detection, reporting, and documentation upkeep.\nWho you are\nMust-haves\nYou have 5 or more years of experience in benefits administration, leave administration, HR operations, or total rewards, or equivalent experience, and you can point to outcomes you owned.\nYou have owned processes from intake to accurate completion, working independently with review at key milestones.\nYou have working knowledge of benefits programs (health, dental, vision, FSA, HSA, 401(k), COBRA) and of leave and accommodation processes, including the compliance basics behind them.\nYou bring strong attention to detail with data, including auditing eligibility files, reconciling invoices, and spotting anomalies.\nYou make sound calls with incomplete information and know when to escalate with a recommendation.\nYou communicate clearly in writing and in conversation with employees, vendors, Payroll, and leaders, and you handle confidential medical and personal information with discretion.\nNice-to-haves\nExperience leading an annual open enrollment cycle.\nExperience with Workday as a benefits enrollment platform.\nExperience building process documentation and employee-facing guides.\nEEOC\nWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\nAccessibility\nPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\nCompensation\nOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\nThe expected salary range for this role to be performed in Raleigh, North Carolina is $102,000 - USD $143,000.\nIndividual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.","description_format":"text","description_chars":4551,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Product Analytics & Session Replay"],"lifecycle":[{"event":"open","at":"2026-10-23T23:39:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":215000,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":55,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/pendo-total-rewards-analyst","json_url":"https://alion.io/job/pendo-total-rewards-analyst.json","meta":{"generated_at":"2026-10-30T21:13:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1594},"rest":"https://alion.io/mcp/rest/get_company?id=1594"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpendo-total-rewards-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpendo-total-rewards-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpendo-total-rewards-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pendo-total-rewards-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpendo-total-rewards-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3185834}},{"tool":"search_jobs","arguments":{"company":"pendo.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3185834},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}