{"id":679728,"url":"https://alion.io/job/pendulum-revenue-operations-manager","title":"Revenue Operations Manager","company":{"id":1799182,"name":"Pendulum","domain":"pendulumlife.com","url":"https://alion.io/company/pendulumlife","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":95000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-10T17:34:34Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-30T05:59:35Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"About Pendulum:\nPendulum is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live Synbiotics (probiotics + prebiotics) that have demonstrated utility in addressing conditions like metabolic syndrome, inflammation and neurodegeneration.\nPendulum has created a unique discovery platform that utilizes genome sequencing and advanced computational approaches to identify novel, proprietary bacterial strains that augment key functions within the gut microbiome relevant to the respective disease state.\nWe are a highly collaborative team of scientists, engineers, physicians, manufacturing professionals, and marketing specialists interested in improving human health by leveraging the latest research from diverse fields, such as microbiology, molecular biology, high-throughput genomics, distributed computing, pharmaceutical development and nutrition. We believe strongly in an individual’s transparency and strong communication to enable the most effective and efficient path to team success.\nIf you’re interested in building a new category of products that will help improve the lives of people globally and you love working in a fast-paced, cross-functional, collaborative, inspiring environment, please continue reading!\nThe Opportunity:\nWe are seeking a Revenue Operations Manager to drive the day-to-day operational engine of Pendulum's Revenue Operations team, ensuring every channel runs with precision and accountability as Pendulum scales. Reporting directly to the Sr. Director, Revenue Operations, this person will own the execution and operational infrastructure across Amazon, third-party marketplaces, retail, MAP compliance, and our growing HCP (Healthcare Practitioner) sales channel. You will drive cross-functional alignment, support building scalable processes, and ensure that each channel operates with precision and accountability as Pendulum scales. This is a high-ownership role for someone who is equally strategic and hands-on - comfortable designing systems and getting into the details to make them work.\nWhat You'll Do\nAmazon & Marketplace Operations\nOwn day-to-day Amazon channel operations including catalog integrity, listing maintenance, content updates, and case management, ensuring a best-in-class brand presence on the platform.\n\nLead promotional planning and execution across Amazon and third-party marketplaces: manage deal submissions, coupon activations, Lightning Deal requests, and post-promotion reporting.\n\nMonitor inventory health, partner with Supply Chain on demand planning inputs, and proactively flag stockout or overstock risks to leadership.\n\nDrive the operational launch of new marketplace channels, building onboarding checklists, managing item setup, and configuring platform portals from initiation through go-live.\n\nOwn product listing quality across third-party marketplace platforms, ensuring content accuracy, pricing alignment, and brand consistency at scale.\n\nIdentify and implement continuous improvement opportunities across listings and fulfillment workflows to drive channel efficiency.\n\nMAP Compliance & Unauthorized Reseller Enforcement\nOwn MAP compliance and unauthorized reseller enforcement programs across all online channels, ensuring consistent price integrity and brand protection.\n\nManage Trackstreet and internal monitoring tools to proactively identify violations across platforms, maintain enforcement logs, and report on compliance trends.\n\nLead seller outreach and remediation efforts, coordinating directly with unauthorized sellers and escalating to legal or platform partners as needed.\n\nDevelop and maintain enforcement SOPs and escalation frameworks to ensure a consistent, scalable approach to MAP and reseller issues as Pendulum grows.\n\nPartner with the Sr. Director, Revenue Operations and legal team on policy updates, platform enforcement actions, and strategic decisions related to brand protection.\n\nRetail Operations & Partner Execution\nExecute the full operational workflow for retail partner onboarding, including completing new item setup forms and managing retailer vendor portals.\n\nProcess and track purchase orders across retail accounts, ensuring accurate and timely fulfillment in alignment with retailer requirements.\n\nMaintain up-to-date records across retailer portals, item catalogs, and compliance documentation for current and future retail partners.\n\nSupport cross-functional coordination between Sales, Operations, Marketing, and Supply Chain on retail execution needs and timelines, flagging issues to the Sr. Director, Revenue Operations as they arise.\n\nServe as a day-to-day operational point of contact for routine retailer and wholesale partner inquiries, coordinating responses internally and escalating as needed.\n\nFollow and help maintain SOPs and playbooks for retail operations, flagging opportunities to improve or update processes as new partners are onboarded.\n\nHCP Sales Operational Support\nPartner with the Sr. Director, Revenue Operations and HCP Sales leadership to build the operational infrastructure required to support and scale Pendulum's Healthcare Practitioner channel.\n\nDesign and implement systems, workflows, and tools that enable the HCP sales team to operate efficiently - including order management processes, partner onboarding workflows, and sales support documentation.\n\nCoordinate with Finance, Supply Chain, and Marketing to ensure HCP-specific operational needs (pricing, fulfillment, materials) are met and scalable.\n\nIdentify operational gaps and bottlenecks within the HCP channel and develop solutions that enable the sales team to focus on growth rather than process friction.\n\nBuild and maintain SOPs and enablement resources that support a consistent and professional experience for HCP partners.\n\nWho We’re Looking For\nRequired\n2-4 years of experience in revenue operations, e-commerce operations, marketplace management, or a related multi-channel operations function.\n\nDemonstrated experience with Amazon Seller Central or Vendor Central, including catalog management, advertising programs, and performance reporting.\n\nStrong analytical skills - proficiency in Excel/Google Sheets required; experience with BI tools (Tableau, Databricks, or similar) strongly preferred.\n\nProven ability to build and manage cross-functional workflows, SOPs, and operational infrastructure in a fast-scaling environment.\n\nExcellent project management skills with the ability to manage multiple complex workstreams simultaneously and drive them to completion.\n\nStrong written and verbal communication skills; comfortable coordinating across Finance, Marketing, Supply Chain, Sales, and external partners.\n\nPreferred\nFamiliarity with MAP enforcement tools (e.g., Trackstreet) and unauthorized seller programs.\n\nFamiliarity with EDI systems, vendor portals, and retail partner onboarding workflows.\n\nExperience supporting or building operational infrastructure for a B2B or HCP/medical sales channel.\n\nExperience in consumer health, wellness, or CPG industries.\n\nExposure to cold-chain or refrigerated product logistics.\n\nWhat Success Looks Like\nIn the first year, success means that:\nAmazon, marketplace, and retail operations run with high reliability - minimal compliance issues, clean catalogs, and consistent performance reporting delivered on time.\n\nThe HCP channel has a clear operational foundation: defined workflows, reporting, and support infrastructure that allows the sales team to scale without operational friction.\n\nMAP compliance is proactive, not reactive - violations are caught early, enforcement is consistent, and brand integrity is protected across channels.\n\nNew marketplace and retail partners are onboarded smoothly, with cross-functional teams aligned and execution hitting milestones on schedule.\n\nThe Sr. Director, Revenue Operations can rely on this role to own execution across channels, surface issues proactively, and bring solutions - not just problems.\n\nYou are recognized across Finance, Supply Chain, Sales, and Marketing as a high-accountability, operationally excellent partner.\n\nSalary & Benefits\n$95,000-$120,000\nMedical, Dental, and Vision\nCommuter Benefits\nLife & STD Insurance\nCompany match on 401 (k)\nFlexible Time Off (FTO)\nEquity","description_format":"text","description_chars":8380,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Marketplaces","Microbiome","Dietary Supplements"],"lifecycle":[{"event":"open","at":"2026-09-10T23:22:52Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.475,"p_room":0.36,"age_days":49,"expected_fill_days":25,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/pendulum-revenue-operations-manager","json_url":"https://alion.io/job/pendulum-revenue-operations-manager.json","meta":{"generated_at":"2026-10-30T08:15:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1799182},"rest":"https://alion.io/mcp/rest/get_company?id=1799182"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpendulum-revenue-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpendulum-revenue-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpendulum-revenue-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pendulum-revenue-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpendulum-revenue-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":679728}},{"tool":"search_jobs","arguments":{"company":"pendulumlife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":679728},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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