IT Intern
First seen by Alion on Oct 12, 2026.
1. Scope of working:
IT Intern provides 1st/2nd level IT helpdesk support to end users, coordinates ticket assignment and follow-up with development teams, and supports ongoing system improvements under the guidance of IT Development management. Internship period is 6 months long.
2.Duties & responsibilities:
- Serve as 1st or 2nd level support on IT helpdesk tickets raised by end users
- Review and assign tickets to the appropriate development team based on the nature of the issue or requests
- Follow up with developers on ticket progress to help ensure resolution stays within target response times
- Update ticket status in the support system accurately (in-progress, resolved, closed, etc.)
- Prepare and submit regular progress reports to management on ticket volume, status, and turnaround
- Take part in new development and issue fixing
- Other tasks as assigned by management.
3.Qualification & requirement:
• Good understanding of IT systems and applications
• Good problem-solving skills
• Familiarity with ticketing or helpdesk tools is an advantage
• Basic computer skills (MS Office, etc.)
• Good communication and interpersonal skills
• Strong sense of responsibility and follow-through
• Ability to work under pressure and manage multiple tasks
• Willingness to learn and a proactive, positive attitude
4.Working Days and Hours:
- Monday to Friday: 8:00am to 12:00pm & 1:00pm to 5:30pm
- Lunch time: 12:00pm to 1:00pm
5.Work place:
- IT Intern is based at Head Office of Borey Peng Huoth, department of IT.
6. Relationship
- IT Intern works under supervision & reports directly to Deputy IT Manager.
7.Salary and Benefit:
- Allowance
- Certificate of recommendation
- Opportunity to become a permanent staff at Peng Huoth group
- Training