Technical Instructor/Courseware Developer

Technical Instructor / Courseware Developer

At Penguin Solutions (Nasdaq: PENG) - The AI Factory Platform Company - we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.

Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.

Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.

At Penguin Solutions, we value ideas over hierarchy and empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.

Job Overview

Penguin Solutions is currently seeking an experienced and enthusiastic Technical Instructor/Courseware Developer to join our team to develop quality training materials and lead training sessions for customers on Penguin Solution offerings. The Technical Instructor/Courseware Developer plays a key role in supporting each function within Operations and specifically orienting and training of customers on the company’s standard product offerings and service support procedures.

Responsibilities

• Manage, develop, and implement product, customer and departmental specific training documentation for classroom and virtual training.
• Instruct and demonstrate how to apply Penguin Solution knowledge and develop skills by teaching training sessions, webinars, and workshops.
• Gather metrics and analyze data for all documentation and training efforts and follow up for continuous improvement.
• Evaluate the effectiveness of training programs and provide recommendations for improvement.
• Deliver instructor-led training on-site or via remote live training sessions.
• Demonstrate relevant and current subject-matter expertise on the Penguin Solution product line.
• Collaborate with managers, engineers, and vendors/partners to assess documentation and training needs, certification requirements and areas for improvement.
• Coordinate with customers, engineers, subject matter experts (SMEs), and product marketing specialists to ensure training accuracy.
• Work closely with SMEs to develop content that provides realistic and understandable context for learning objectives and learners.
• Review, evaluate, and renew existing training programs.
• Analyze organizational training needs, create surveys, and develop certification tests to evaluate the effectiveness of training programs.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or equivalent professional experience.
• Minimum of five years of experience in technical training, instructional design, courseware development, or a related field.
• Excellent written and verbal communication skills, including editing and proofreading, with the ability to create clear, concise, and engaging learning content.
• Strong presentation and instructional skills with the ability to explain complex technical concepts to diverse audiences.
• Knowledge of adult learning principles and various training delivery methodologies.
• Advanced Linux administration experience, including system installation, package management, user and group administration, storage management, and performance tuning.
• Experience with Linux virtualization and container technologies, including KVM, Docker, and Kubernetes.
• In-depth understanding of Linux clustering technologies, networking concepts, system architecture, and performance optimization.
• Strong knowledge of High-Performance Computing (HPC), AI, and cloud computing environments.
• Ability to quickly learn and apply new technical concepts and technologies.
• Ability to work effectively with cross-functional teams, customers, and technical subject matter experts.
• Willingness and ability to travel to customer sites as needed.
• U.S. citizenship is required for this position.

Location

This is a hybrid position located in Maynard, MA.

Travel

Willingness and ability to travel up to 50%.

Compensation & Benefits

The base pay range that the Company reasonably expects to pay for this position in the United States is $80,700 - $100,900; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.

Inclusion & Belonging Statement

We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.

Equal Opportunity Statement

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.