{"id":2797580,"url":"https://alion.io/job/peninsula-application-support-analyst","title":"Application Support Analyst","company":{"id":689200,"name":"Peninsula","domain":"peninsula360.com","url":"https://alion.io/company/peninsula360","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":147},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-17T00:27:55Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T10:24:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This position can be based either in Singapore or Pune\nWe are looking for a highly motivated and proactive Application Support Analyst to join our growing Application Support team. This is a hands-on role at the heart of Peninsula's global operations, supporting the business-critical applications, integrations and processes that enable our Trading, Operations, Invoicing, Credit and Legal teams to operate effectively.\nYou will be responsible for providing end-to-end support for business-critical applications, integrations and data-processing activities used across Peninsula's global operations. This includes a combination of bespoke internally developed systems and third-party enterprise platforms that support trading, operations, finance and other core business functions. Day to day, you will investigate incidents and service requests, analyse application and data issues, assess business impact, work with internal teams and third-party suppliers to coordinate resolution, and ensure stakeholders are kept informed throughout the lifecycle of an issue.\nMAIN RESPONSIBILITIES\nApplication Support, Incident and Request Management\n Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.\nTake end-to-end ownership of assigned incidents, service requests and problems through to confirmed resolution, without waiting for repeated prompting.\nMaintain a clear understanding of the status, business impact, dependencies, risks and next actions for all assigned work.\nAssess and document operational, financial and user impact so that issues are prioritised by impact, urgency, deadlines and risk, not ticket volume alone.\nProvide clear, timely and business-focused updates throughout the issue lifecycle, including current status, actions, risks and next steps.\nEscalate ageing, stalled or high-risk issues before service levels or business commitments are missed.\nApply the organisation’s incident, request, problem, change and knowledge management processes consistently.\nEvidence, Data and Integration Support\nValidate requests and supporting evidence before making application or data changes, following documented procedures and maintaining an appropriate audit trail.\nChallenge incomplete, inconsistent or unclear information and escalate where the correct action cannot be determined safely.\nMonitor and support application integrations, interfaces, scheduled jobs and data-processing activities.\nInvestigate failed or delayed processing, identify affected records and assess downstream business impact using logs, database queries and other available evidence.\nProblem, Supplier and Continuous Improvement Management\nIdentify recurring issues, support root cause analysis and ensure agreed corrective and preventative actions are progressed to completion.\nManage assigned issues with third-party suppliers, provide complete evidence, challenge insufficient responses and escalate delays proactively while retaining internal ownership.\nIdentify and implement process improvements, automation opportunities and self-service capabilities that improve reliability or reduce avoidable support demand.\n Knowledge Management, Training and Release Support\nMaintain support guides, knowledge articles, procedures and training materials so they reflect current system functionality and processes.\nProvide training to new and existing users and identify knowledge gaps that can be addressed through targeted education.\nDevelop strong functional knowledge of the organisation’s bespoke applications and business processes, becoming a trusted point of contact for users and internal teams.\nSupport the planning, testing and operational readiness of applicationreleases, changes and enhancements, including user acceptance testing and\npost-release validation.\n\nReview support procedures, known issues and business communicationsbefore deployment, and communicate relevant changes clearly to users. Participate in planned out-of-hours support, release activities and incident\nresponse when required, including reasonable flexibility to support\ncolleagues and business operations across different time zones.\n\nKNOWLEDGE, SKILLS AND EXPERIENCE\nA relevant degree in Information Systems, Computing, IT or equivalentprofessional experience.\n\n Experience in an Application Support Analyst or similar role. \nExperience managing incidents, service requests and problems through to resolution. \nExperience communicating effectively with both technical and non-technical stakeholders. \nWorking knowledge of ITIL principles and IT service management practices. \nWillingness and ability to work outside standard local hours on a planned or exceptional basis to support releases, major incidents and operational coverage across global time zones.","description_format":"text","description_chars":4801,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-18T00:27:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-10-18T11:39:35Z"},"pay":null,"html_url":"https://alion.io/job/peninsula-application-support-analyst","json_url":"https://alion.io/job/peninsula-application-support-analyst.json","meta":{"generated_at":"2026-10-18T11:39:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689200},"rest":"https://alion.io/mcp/rest/get_company?id=689200"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeninsula-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeninsula-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeninsula-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peninsula-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeninsula-application-support-analyst"}]}