{"id":1493299,"url":"https://alion.io/job/peninsula-grill-guest-service-manager","title":"Guest Service Manager","company":{"id":1947808,"name":"Peninsula Grill","domain":"peninsulagrill.com","url":"https://alion.io/company/peninsulagrill","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sedona, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T15:12:30Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T13:59:11Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Description\nABOUT US\nCrystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.\nOUR VALUES\nWe Engage and We Listen\nWe Care and We Own\nWe Provide and We Ensure\nWe Appreciate and We have Fun\nJOB OVERVIEW\nAs the Guest Service Manager, you are responsible for all aspects of the front desk operations, including: reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up. You must maintain high standards in all aspects of internal and external service and embrace the Crystal Creek Hospitality service culture. You will oversee the front desk team. You are responsible for providing support and ongoing training to build the skills and knowledge of your team. You must ensure you and your team members maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives.\nREPORTS TO\nAssistant General Manager\nDIRECT REPORTS\nGuest Service Agents\nKEY RELATIONSHIPS\nInternal: Managers and hourly staff\nExternal: Hotel vendors and suppliers; applicable travel partners\nESSENTIAL JOB FUNCTIONS\nClosely monitor front desk operations including: reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up\nManage front desk team, including, scheduling/breaks, training, performance management, hiring, termination\nCreate weekly staffing schedule per guidelines in the Employee Policy Guide. Review and adjust staffing daily to ensure optimum staffing levels\nAdhere to staffing and budget guidelines\nAssist in budgeting and monthly planning\nEnsure all service standards are met and adhered to\nWork seamlessly and communicate clearly cross-functionally\nMonitor guest accounts and room inventory \nEducated and familiar with local and area recreational, dining, and cultural activities and attractions\nAligned with the culture, values, goals and human resource programs of the Crystal Creek Hospitality Brand \nMaintain a professional appearance and attitude at all times\nComfortable using Property Management Systems and other pertinent software as assigned\nOversee operation, inventory, and pricing at Lobby Market retail shop\nAssist in development and implementation of best practices, policies and procedures for Front Desk team \nComplete miscellaneous tasks as assigned\nPHYSICAL DEMANDS & WORK ENVIRONMENT\nThe physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nSTANDARD SPECIFICATIONS\nRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.\nA review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.\nThis job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.\nThis document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.\nRequirements\n ESSENTIAL QUALIFICATIONS\nMust have minimum of three-years front desk experience\nStrong background of supervisory experience\nPossess excellent verbal and written communication skills\nProven track record resolving guest problems and expediting solutions\nUnderstand daily hotel operations and systems\nMust read, write and speak the English language. Bi-lingual Spanish preferred\nFlexible schedule during high business volume","description_format":"text","description_chars":4986,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Seafood"],"lifecycle":[{"event":"open","at":"2026-09-30T01:21:00Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.713,"p_room":0.75,"age_days":20,"expected_fill_days":23,"reasons":["conf:8","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/peninsula-grill-guest-service-manager","json_url":"https://alion.io/job/peninsula-grill-guest-service-manager.json","meta":{"generated_at":"2026-10-20T14:19:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16074,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1947808},"rest":"https://alion.io/mcp/rest/get_company?id=1947808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeninsula-grill-guest-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeninsula-grill-guest-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeninsula-grill-guest-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peninsula-grill-guest-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeninsula-grill-guest-service-manager"}]}