Professional Services Engineer

Description

Penlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping the places we call home, safe.

We focus on creating products that positively impact our communities and being "in the mission," and less about the laid-back culture and amazing benefits - even though we offer those too. With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Professional Services Engineer who loves solving difficult challenges, thrives in fast-paced environments, and is driven by curiosity and creativity. You’ll play a key role in delivering and supporting Penlink’s cloud-based and on-premise solutions for our global customers, helping agencies unlock the full potential of their data.

YOUR RESPONSIBILITIES

• Implement, support, and maintain customer cloud-based and on-premises solutions across multiple platforms and environments.
• Work across a variety of technologies and environments, continuously developing technical knowledge and expertise.
• Collaborate with internal teams, including Application Support, DevOps, R&D, and QA, to support customer implementations and ongoing solutions.
• Manage assigned tasks and projects, ensuring timely completion and effective communication of status and issues.
• Participate in the staging, testing, and deployment of advanced technical solutions.
• Develop, maintain, and utilize serviceability tools to support efficient implementation, troubleshooting, and ongoing customer support.
• Identify and address technical issues across customer environments and work collaboratively to develop effective solutions.
• Create and maintain technical documentation and contribute to organizational knowledge sharing.
• Take ownership of assigned technical solutions and customer implementation activities from planning through completion.

Requirements

Required Qualifications

• 3+ years of experience as a Systems Engineer, Application Support Engineer, Professional Services Engineer, or similar technical role.
• Advanced knowledge of IT systems, including solution implementation, networking, servers, and web-based applications.
• Strong experience with Linux, cloud environments, and VMware ESXi.
• Experience installing, configuring, and maintaining both physical and virtual servers, including cloud and VMware environments.
• Experience supporting customer environments and working with customers across global locations.
• Strong troubleshooting and problem-solving skills with a results-oriented, hands-on approach.
• Strong task management skills and the ability to effectively influence and collaborate without direct authority.
• Familiarity with cloud security and compliance practices.
• Excellent written and verbal communication skills, with strong attention to detail.
• Proficiency in written and spoken English.
• U.S. citizenship required.

Preferred Qualifications

• Experience with Linux and Windows scripting languages, including Bash and PowerShell.
• Experience deploying Infrastructure as a Service (IaaS) solutions on cloud platforms such as AWS or Azure.
• Solid understanding of database concepts and experience with PostgreSQL and/or Oracle.
• Experience working with global customers in a customer-facing technical support or professional services role.
• Additional language proficiency is a plus.
• Relevant technical certifications such as CCNA, MCSE, Linux, AWS, or Azure are preferred but not required.

This position currently follows a hybrid schedule requiring two days per week in our Lincoln, Nebraska office. Onsite requirements may be adjusted based on business needs and company or departmental policy.