{"id":1158058,"url":"https://alion.io/job/penlink-program-manager","title":"Program Manager","company":{"id":66367,"name":"Penlink","domain":"penlink.com","url":"https://alion.io/company/penlink","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Comeet","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":600},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T20:34:11Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T01:25:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nPenlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping safe the places we call home.\nPenlink is looking for a Program Manager to provide technical support, training, and system administration services to a U.S. Federal government agency (the “client”) in support of Penlink software and systems, Tangles in particular.\nAs a Program manager and product SME specializing in Law Enforcement Technology, you will be responsible for maintaining and optimizing software systems. You will be responsible for enhancing customer usage experience with Penlink software to achieve operational success, maintaining and optimizing software systems. Your day-to-day tasks will involve active health monitoring, system optimizations, acting as liaison between field users and agency program management, and troubleshooting to ensure the seamless operation of critical law enforcement technologies. This role requires a comprehensive understanding of Open Source Intelligence (OSINT), security standards, and Penlink software.\nThis position is located on-site with in Lincoln, NE or Washington, D.C.\nTechnical Support & Troubleshooting:\nProvide Tier 2 and Tier 3 Support, serving as the primary point of contact for the client, addressing their questions and providing guidance on using Penlink software.\nConduct proactive health monitoring and system optimizations to prevent issues and enhance system performance.\nAssist to diagnose, troubleshoot, and resolve issues related to the Penlink software, ensuring minimal downtime and operational impact.\nDocument issues and associated support activities in the Penlink CRM system (Salesforce) in a timely and thorough manner.\nDetermine when to escalate issues to the Penlink team, providing detailed documentation on how to recreate the issue and the troubleshooting steps taken.\nSoftware and System Administration:\nPerform routine system administrative functions including end-user management, system configuration and change management, and the application of routine updates to software and firmware, ensuring systems are up-to-date and functioning optimally.\nAct as the system administrator for the Client, taking direction from the Client, for adds/moves/changes, policy settings, assignment of credentials, and so on.\nProactively help the Client maximize use of their Penlink SaaS licenses.\nTraining and Communication:\nOnboard and train agency personnel new to Penlink software to ensure effective use and adoption and increase system usage across the agency.\nServe as a technical liaison between agency personnel and Penlink personnel as needed.\nGenerate monthly reports detailing usage matrix, services rendered, and deliverables provided.\nParticipate in regular program calls with clients to discuss ongoing needs, system updates, and support activities.\nWork closely with internal teams such as Development, Product Management, and Sales to communicate client feedback and contribute to the improvement of Penlink software.\nInvestigative Assistance\nAssist client analysts perform their investigative duties.\nProtect Client confidentiality and abide by all Client rules regarding privacy and confidentiality.\nRequirements\nMust be a United States Citizen\nMust have ability to obtain US Government clearances\nMust be able to travel to the DC - metro area on a monthly basis for in-person meetings with the Client.\nCollege degree in Criminal Justice, Intelligence Studies, Cybersecurity, or related field or equivalent work experience.\nExcellent communication skills for effective collaboration with various stakeholders.\nCritical thinking and strong analytical skills to assist in troubleshooting processes.\nDetail-oriented documentation skills for maintaining accurate records of configurations, changes, and troubleshooting steps.\nMinimum of three (3) years’ experience in data, crime, or intelligence analysis within law enforcement, intelligence agencies, or public safety, or government services\nMust be able to work 8:30AM - 5PM EST, Monday through Friday. Due to the urgent and exigent nature of the position there may be times where after-hours work is required, such as rotating on-call responsibilities, scheduled maintenance windows, or unplanned outages.","description_format":"text","description_chars":4503,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Government","Software"],"lifecycle":[{"event":"open","at":"2026-09-23T22:25:21Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early"],"computed_at":"2026-09-24T03:31:16Z"},"pay":null,"html_url":"https://alion.io/job/penlink-program-manager","json_url":"https://alion.io/job/penlink-program-manager.json","meta":{"generated_at":"2026-09-24T03:31:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}