{"id":2806918,"url":"https://alion.io/job/pennanttech-chief-delivery-officer","title":"Chief Delivery Officer","company":{"id":4442728,"name":"Pennant Technologies Pty Ltd","domain":"pennanttech.com","url":"https://alion.io/company/pennanttech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-16T09:54:29Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T12:54:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Role Overview\nThe Chief Delivery Officer owns end-to-end delivery of Pennant’s lending platform implementations: Strategy → Planning → Mobilization → Build & Test → Deploy → Hypercare → Run (governance only). You will revisit and scale the delivery organization and operating model, protect delivery margin, quality and customer satisfaction, orchestrate multi-vendor and system-integrator programs, and ensure RFP and POC commitments are deliverable and accurately costed.\nDeep lending systems expertise across the full lifecycle is essential.\nWhat you will focus on\nRevisit and enhance delivery and implementation framework across programs and geographies that is scalable.\nImproving delivery predictability, margin and customer outcomes.\nGrowing and developing the delivery organization as Pennant expands.\nKey Responsibilities\nImplementation strategy & leadership\nRevisit and enhance the implementation operating model (phases, stage gates, roles, forums, cadence) and rollout strategy, including pilot, phased and cutover approaches.\nCo-own SOWs and contracts with Sales: scope, deliverables, acceptance, milestones, service levels and change control.\nOwn the integrated implementation plan: WBS, critical path, capacity and skills, partner plan, budget and revenue milestones.\nLead business process mapping (fitment vs. gaps) to align customer lending processes with the product, feeding SOW scope, change requests and configuration.\nEnsure environment and data readiness, including migrations, rehearsals, reconciliations, cutover runbook and rollback.\nGovern testing (system, integration, E2E, UAT), non-functional requirements and regulatory sign-offs.\nExecute cutover and hypercare with clear SLAs, then hand off cleanly to steady-state support.\nLead customer governance (kick-off, design reviews, CABs, go/no-go) and executive communications.\nDelivery operations & controls\nMaintain the Delivery & Implementation Playbook (templates, RACI, entry/exit criteria).\nRun a Control Tower with live status, risks, forecast, schedule and cost variance, and quality.\nDrive operational excellence: weekly operating rhythm, throughput and predictability, estimate variance and rework.\nStandardize QA, release and environments, data migration, UAT and cutover; enforce DR/BCP and change governance.\nEmbed regulatory checkpoints, privacy controls and audit evidence in stage gates.\nRevenue, accounts & partners\nOwn delivery-linked revenue: milestone invoicing, revenue-recognition hygiene and forecast cadence with Finance.\nDrive the change-request and feature-build pipeline.\nWith Sales and Customer Success, grow accounts through success plans, adoption playbooks and executive relationships.\nOrchestrate vendors and system integrators: onboarding, acceptance criteria, scorecards, and integrated planning, testing and cutover.\nPeople leadership\nBuild and scale teams across Programs / Portfolio, Business Analysis, QA, Release & Environments, Data Migration and Professional Services.\nPlan capacity and skills, drive performance management and coaching, and strengthen learning, certification and succession.\nProduction support governance\nSet policy, SLOs, risk gates and escalation frameworks, and review incident and reliability trends. Day-to-day L2/L3 support sits with the Head of Support / SRE; the CDO engages on major incidents and delivery-impacting risks.\nPre-sales support\nShape RFP responses and POCs (approach, estimates, assumptions, risks) and ensure a clean handover from award to mobilization.\nHow Success Is Measured\nSuccess in this role is assessed across delivery predictability, implementation quality, revenue and margin, customer satisfaction, partner performance, team health and operational reliability.\nMust have\nBachelor’s degree in Business, Computer Science or Engineering.\n20+ years of progressive leadership in delivery and operations, including [8]+ years managing large multi-program portfolios and multi-vendor / SI engagements.\nDeep lending systems expertise across the full lifecycle [origination, servicing, collections - specify], with hands-on leadership of core lending platform implementations.\nExperience in regulated BFSI environments: regulatory sign-offs, audit evidence, DR/BCP.\nTrack record of owning delivery margin, forecasting and SOW / commercial constructs.\nExperience building and scaling multi-location delivery teams.\nCredibility with customer executives and the ability to lead SI and vendor partners.\nNice to have\nMBA.\nCertifications such as PMP / PRINCE2, PgMP, SAFe / Agile, Lean Six Sigma, ITIL.\nExperience in an IT product company serving banks and financial institutions.\nAbout Pennant :\nPennant Technologies is a financial technology company that powers the lending operations of banks and financial institutions worldwide. Our lending platform offers composable features and scalable capabilities for loan origination, servicing and collections, and has managed more than 10 million loans while facilitating 100 million loan transactions a year.Headquartered in Hyderabad, Pennant hasoffices and operations in India, the Middle East (including Saudi Arabia),Australia, the Philippines and the UK, with a team of 450+ people that isgrowing as we expand across geographies. Learn more at www.pennanttech.com.","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-18T06:43:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.899,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/pennanttech-chief-delivery-officer","json_url":"https://alion.io/job/pennanttech-chief-delivery-officer.json","meta":{"generated_at":"2026-10-21T14:41:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442728},"rest":"https://alion.io/mcp/rest/get_company?id=4442728"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpennanttech-chief-delivery-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpennanttech-chief-delivery-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpennanttech-chief-delivery-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pennanttech-chief-delivery-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpennanttech-chief-delivery-officer"}]}