{"id":3091544,"url":"https://alion.io/job/pennex-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":4420133,"name":"Pennex","domain":"pennex.com","url":"https://alion.io/company/pennex-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Leetonia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":175000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6333},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false},{"name":"GD&T","optional":true}],"status":"live","first_seen_at":"2026-10-22T15:03:52Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T18:37:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nConsider joining the Pennex family as a Customer Quality Engineer at our Leetonia, OH location. The Customer Quality Engineer plans, coordinates, and supports the quality management system to ensure extruded and fabricated products consistently meet established quality standards and customer requirements. Serving as a key liaison between customers and internal manufacturing teams, this role leads the investigation and resolution of customer quality concerns, including root cause analysis and corrective actions. The Customer Quality Engineer partners closely with Quality, Engineering, and Operations to improve manufacturing processes, reduce defects, prevent recurrence, and drive continuous improvement while strengthening customer satisfaction and confidence.\nResponsibilities\nServes as the Voice of Customer and key contact for quality related customer complaints from initiation through resolution to ensure customer satisfaction.\nManages all aspects of the customer response process internally to ensure timely response, containment, root cause analysis and corrective and preventive actions. \nManages CAPA process utilizing customer and internal portals, reports external COPQ and related metrics. \nDirects all product returned material authorization (RMA) activities, MRP systems in conjunction with the Sales, Operations, customer service and shipping areas.\nCollaborate with sub-suppliers/outside processors to establish customer requirements and ensure FTQ. \nManages sub-supplier quality through audits, scorecards and corrective actions. \nProvide technical support to all manufacturing areas, sales/customer service team, and onsite at customers and suppliers as needed.\nSupports ISO and IATF certification, internal audits and compliance activity and complete tasks to support quality management system (QMS). \nUses Lean Tools, Statistical Techniques and analytical methods to achieve effective problem solving, root cause discovery and corrective action.\nSupports PFMEA and CP modifications and read across based on lessons learnt.\nSupports annual PPAP documentation per customer requirements as needed. \nDirects inspection and testing activities to ensure continuous compliance of products to specifications.\nEnsures customer requirements are met, customer scorecards are green and provide input into weekly and monthly Operational metric reviews. \nPerforms other duties as assigned.\nQualifications\nEducation:\nBachelor's degree (B. S./B. A.) in a related technical field from four-year college or university\nExperience:\nFive or more years of Quality Engineer experience in Automotive / Manufacturing company or equivalent combination of education and experience.\nProficient in Automotive toolkit - APQP, FMEA-CP, SPC and MSA.\nDirect customer collaboration or supplier management is a plus.\nRequired Skills/Abilities:\nAbility to read, analyze, and interpret customer prints, GD&T, technical standards, and legal documents. \nAbility to respond promptly, concisely and diplomatically to common inquiries or complaints from customers, regulatory agencies, internal stakeholders. \nAbility to effectively analyze data, draw conclusions and present information to management, customers, employees or suppliers.\nAbility to apply advanced mathematical concepts including Statistical methods, Lean manufacturing principles, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.\nAbility to define problems, collect data, determine root cause and collaborate on effective corrective actions and meet deadlines. \nAbility to collaborate with range of internal stakeholders, resolve conflicts and establish best practices. \nLeverages AI tools to optimize workflows and drive daily productivity.\nMust be able to pass pre-employment physical and drug screen.\nMust be eligible to work in the United States, visa sponsorships are not available; OPT/CPT is not eligible for this role.\nRegular attendance required.\nAbout Us\nPerks of the Job\nMedical, dental and vision insurance \nDisability and life insurance \n401(k) with matching contribution \nGenerous allotment of paid vacation and paid holidays \nCompetitive wages plus performance-based bonus opportunities \nEmployee Assistance Program (EAP) \nOngoing training and professional development \nAmple opportunity for career growth and advancement \nRelocation package may be available \nWhy Our People Love Working Here\nPurpose-driven, friendly, open, and respectful culture \nShared core values of safety, integrity, caring, and growth \nTuition reimbursement \nEmployee discount program with hundreds of partner brands \nWellness incentive program \nRegular employee celebrations and events \nWho We Are\nFounded nearly half a century ago, Pennex continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. With state-of-the-art technology and facilities across Ohio and Pennsylvania, we’re proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution.\nBut it’s not just what we do that sets us apart, it’s how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.\nIf you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, Pennex may be the perfect place for you to grow your career. To learn more, please visit Pennex.com or check out other opportunities within the MX Holdings family of companies at MXHoldings.com.\nOur Commitment to Inclusion\nWe welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran, or disability status. MX Holdings and our family of brands, including Metal Exchange and Pennex, are proud to be equal opportunity employers. Additionally, all your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email .\nQualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States.\nOur salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nConfidentiality Agreement Required: Yes\nPosted Min Pay Rate\nUSD $1.00/Yr.Posted Max Pay Rate\nUSD $1.00/Yr.","description_format":"text","description_chars":7405,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Manufacturing","Science & Engineering","Plastics & Polymers"],"lifecycle":[{"event":"open","at":"2026-10-22T15:03:52Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.818,"p_room":0.788,"age_days":3,"expected_fill_days":5,"reasons":["conf:1","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/pennex-customer-quality-engineer","json_url":"https://alion.io/job/pennex-customer-quality-engineer.json","meta":{"generated_at":"2026-10-26T21:54:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420133},"rest":"https://alion.io/mcp/rest/get_company?id=4420133"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpennex-customer-quality-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpennex-customer-quality-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpennex-customer-quality-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pennex-customer-quality-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpennex-customer-quality-engineer"}]}