{"id":69738,"url":"https://alion.io/job/pennylane-it-support-administrator-wm","title":"IT Support Administrator W/M","company":{"id":1818510,"name":"Pennylane","domain":"pennylane.tech","url":"https://alion.io/company/pennylane-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":97,"open_postings":46,"ghost_share":0,"stale_share":0.109,"repost_share":0.022,"time_to_fill_p50_days":46,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":114},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Okta","optional":false},{"name":"PennyLane","optional":false},{"name":"ISO 27001","optional":true},{"name":"SOC 2","optional":true},{"name":"Stripe","optional":true}],"status":"live","first_seen_at":"2026-08-10T08:24:56Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-23T04:24:03Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":73},"description":"Are you looking to have an impact on the daily life of millions of entrepreneurs in France\n(and tomorrow in Europe)?\nAre you looking for a work environment that values trust, proactivity, and autonomy?\nAre our Engineering principles aligned with your vision?\nThen Pennylane is the right place for you !\nOur vision\nWe aim to become the most beloved financial Operating System of French SMEs and\nAccounting Firms (and soon, European ones).\nWe help entrepreneurs rid themselves of time-consuming tasks related to accounting and\nfinance while providing them with access to key financial information to assist in making the\nbest decisions for their business.\nAbout us\nPennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)\nIn 5 years of existence, we’ve managed to :\nMake ourselves known as a groundbreaking accounting and financial software for small\nbusinesses and their accountants\nRaise a total of €400 millions, including from Sequoia, the famous fund from the Silicon\nValley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and\nmuch more...\nGrow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of\nthe greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.\nBuild an international environment with more than 25 nationalities, with a strong\nremote-friendly culture, where 30% of the employees are already working from all parts of\nEurope\nEarn the trust of thousands of customers and accounting firms and obtain outstanding\nratings\nAlready more than 900,000 small and medium-sized enterprises (SMEs) and over 6000\naccounting firms use Pennylane in France!\nYour impact\nEvery great employee experience starts with great IT.\nAt Pennylane, our mission is to make technology simple, seamless and secure, so our\nteams can focus on building the future of finance.\nAs an IT Support Administrator, you'll be one of the main points of contact for our\nemployees. You'll help them stay productive, improve the way we work and contribute to\nbuilding an IT environment that scales with our growth.\nWhat you'll do\nDeliver an outstanding IT experience\nWhether it's resolving technical issues, answering questions or helping employees get the\nmost out of our tools, you'll make sure every Pennylaner has a smooth IT experience.\nEmployee onboarding & offboarding\nYou'll make sure every employee has everything they need before day one.\nFrom day one to the last day, you'll make sure every employee has everything they\nneed to work successfully.\nYou'll prepare laptops, provision accounts, manage permissions and introduce new joiners to\nour IT environment and security best practices.\nYou'll also handle offboarding and manage IT operations for freelancers and external\npartners.\nKeep our IT environment secure\nSecurity is everyone's responsibility. You'll play an important role in making security part of\neveryone's daily habits.\nYou'll help monitor compliance with our internal IT policies, manage software access, review\npermissions and contribute to maintaining a secure environment for the whole company.\nManage our internal tools\nYou'll administer our SaaS ecosystem by creating accounts, managing permissions and\nensuring employees have the right access at the right time.\nYou'll also help improve how we manage and document our internal tools.\nShare knowledge\nYou'll contribute to building a strong IT culture across the company.\nThat means writing clear documentation, improving our knowledge base, delivering\nonboarding sessions and helping employees adopt best practices around IT and security.\nWho are you?\nWe're looking for someone who combines excellent customer service with strong IT\nfundamentals.\nSomeone who enjoys solving problems, communicating with people and continuously\nimproving the employee experience.\nYou won't know every tool we use on day one, and that's perfectly fine.\nWhat matters most is your curiosity, your willingness to learn and your ability to take\nownership.\nWhy you'll love this role\nYou'll work with every team across the company.\nYou'll have real ownership from day one.\nYou'll continuously improve our internal IT experience.\nYou'll play a key role in scaling the internal IT environment of one of Europe's\nfastest-growing fintechs.\nWe'd love to meet you if...\nYou enjoy helping people and delivering a great employee experience.\nYou have previous experience in IT Support, Workplace IT or IT Administration.\nYou're proactive and enjoy taking ownership.\nYou communicate clearly with both technical and non-technical people.\nYou're curious and enjoy learning new tools.\nYou're comfortable administering modern workplace tools. Experience with Google\nWorkspace, Microsoft 365, Jamf, Intune, Okta or similar platforms is a plus.\nYou care about security and access management (experience with ISO 27001 or\nSOC 2 is a plus).\nYou're fluent in English and French.\nWhat do we do to make your work life easier\nWherever you are based, you will get 25 vacations days paid by Pennylane\nYou’ll have a competitive compensation package\nYou'll get company shares to enjoy a piece of the success story you're building with us\nYou’ll have a budget to turn your home into a more comfortable workspace, as well as a\nmonthly allowance to work from a coworking space whenever you feel like it\nThrough our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and\nmore than 300 activities related to wellness\nYou’ll have access to Busuu to perfect your English or your French\nYou’ll get the latest Apple equipment\nDepending on the teams and the requirements of the position - you'll be able to work\nremotely from your country of residence, as long as it is in Europe and within a maximum\ntime difference of two hours from the CET time zone\nWe are committed to regularly coming together for company events such as Tech Days\n(which bring remote Pennylaners together every 3 months) or our annual company seminar,\nfostering significant moments of cohesion for everyone.\nIf you are based in France, you will have a French contract following French regulation on\ntop of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue\nhealthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon,\nBordeaux, Nantes...)\nWe're working on providing those last advantages to our people based outside of France as\nwell, but it can be quite more complex depending on different countries.\nWho are we looking for ?\nTo thrive at Pennylane, you need :\nTo speak English (level is assessed and appreciated according to the department\nyou’re applying to)\nTo be energized by an ever-shifting work environment\nTo be highly collaborative (within your team or other stakeholders)\nSufficiently experienced to prioritize business-led actions on your day to day activity\nWe know that some people are less likely to apply than others, if they don’t feel like they\nmeet the full list of criteria.\nIf you’re hesitating, we encourage you to apply : who knows, it might be the start of a\nmeaningful and long-lasting collaboration.\nImportant information for candidates\nRecruitment scam attempts are on the rise. We invite you to remain vigilant during your\nexchanges.\nApplications through official channels only : apply exclusively through our job postings\npublished on our official platforms (career site, official partner pages).\nAlways verify the sender's email address: our communications are sent from professional\nemail addresses with the domains @pennylane.com or @ pennylane-partners.com\nWe will never ask you for payment or financial information\n(bank details, payment for an interview, equipment purchases, etc.) as part of the\nrecruitment process. If such a request is made to you, it is fraudulent. We invite you to not\nrespond and to report it to us immediately.\nWe also want to emphasize that we fully embrace diversity, equity and inclusion and that\nwe’re doing our best to create a safe and inclusive environment.\nWe are committed to providing an equal employment opportunity regardless of gender,\nsexual orientation, origin, disabilities, or any other traits that make you who you are. If\nanything, diversity makes us a more fun place to work at.\nDonnées personnelles\nPennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : . \nNotre data policy\nPersonal Data\nPennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to . Learn more\nPersonenbezogene Daten\nPennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an  schreiben. Mehr erfahren\nDatos personales\nPennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a . 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