# Customer Service Associate - Logistics

Position Summary: A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs. Shift: We are looking to fill openings on the below shifts: Thursday thru Sunday 6:00am - 4:00pm Thursday thru Sunday 11:00am - 9:00pm Sunday thru Wednesday 8:00pm - 6:00am Wednesday thru Saturday 8:00pm - 6:00am Monday thru Friday 9:00pm - 5:00am Major Responsibilities: Use TMS system to enter & process customer orders Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships. Communicate with associates from other shifts Complete daily logs and checklists Work with customer to resolve any transportation issues Identify cost savings opportunities for the customer Other projects and tasks as assigned by supervisor

- **Id**: 3757853
- **Url**: <https://alion.io/job/penske-customer-service-associate-logistics>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Dearborn, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T12:57:47Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-11T13:38:57Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 3163
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Transportation & Logistics, Logistics, Military, Supply Chain

## Company

- **Id**: 2601031
- **Name**: Penske Transportation Solutions
- **Domain**: penske.jobs
- **Url**: <https://alion.io/company/penske-jobs>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 113
- **Ghost share**: 0
- **Stale share**: 0.885
- **Repost share**: 0
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-04T17:30:40Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 32
- **Reasons**: conf:2, stale_co, velocity, win:early, comp:junior,brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.