{"id":2420048,"url":"https://alion.io/job/penske-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":2601031,"name":"Penske","domain":"penske.jobs","url":"https://alion.io/company/penske-jobs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":77,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T13:11:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-16T02:32:47Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position Summary:\nA Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.\nPosition Pay Range: $25 - $27\nMajor Responsibilities:\nDevelop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.\nCommunicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.\nAssure that all Penske Rental units are maintained and prepared for customers\nEnsure parts are available for scheduled work\nHold vendors accountable for quality and adherence to schedule for outside work\nProvide customer service, assuring customers are satisfied and will return for additional business.\nMaintain shop productivity by optimizing the work plan\nCoordinate with district billing clerks as necessary\nOther projects and tasks as assigned by supervisor\nQualifications:\n2 years of customer service experience required\nAt least 1 year of hands on mechanical experience required\n2 years of supervisory experience preferred\nAt least 2 years of service department administration preferred\nHigh School diploma or equivalent required\nAssociates Degree, Technical School Degree, or Bachelors Degree preferred\nASE certification preferred\nPrior experience with service scheduling programs and diagnostic programs preferred\nThe associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management\nThe associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.\nRegular, predictable, full attendance is an essential function of the job\nWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.\n\nPhysical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.\nThe associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.\nThe associate must be able to work safely at heights using applicable ladders and elevated working platforms.\nThe associate must be able to safely work in all weather conditions.\nGiven the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.\nThe associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.\nPenske is an Equal Opportunity Employer.","description_format":"text","description_chars":3486,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Military Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-13T04:52:21Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.43,"p_room":0.55,"age_days":6,"expected_fill_days":6,"reasons":["conf:3","stale_co","wave","win:tail","comp:junior,brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/penske-customer-service-coordinator","json_url":"https://alion.io/job/penske-customer-service-coordinator.json","meta":{"generated_at":"2026-10-16T06:11:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2601031},"rest":"https://alion.io/mcp/rest/get_company?id=2601031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpenske-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpenske-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpenske-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/penske-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpenske-customer-service-coordinator"}]}