{"id":3408854,"url":"https://alion.io/job/penske-field-service-supervisor-2","title":"Field Service Supervisor","company":{"id":2601031,"name":"Penske","domain":"penske.jobs","url":"https://alion.io/company/penske-jobs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":107,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:22:17Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T16:44:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Purpose of the Field Service Supervisor role:\nFoster legendary customer loyalty across field service operations by delivering exceptional and profitable operational performance across field service maintenance.\nPosition Summary:\nThe Penske Field Service Supervisor leads a maintenance team over a defined territory of field service operations. Key responsibilities include coordinating, and confirming vehicle maintenance repairs, including preventive maintenance and mechanical and electrical repairs for tractors, trucks, and trailers. This role requires strong communication, customer relationship management, and organizational skills to engage technicians and ensure legendary customer experience.\nThe Field Service Supervisor plays an active role in hiring, training, and developing maintenance technicians to ensure a highly skilled and engaged workforce capable of meeting customer expectations.\nPreferred candidates will have 3+ years of experience in fleet vehicle maintenance with direct oversight of technicians. Minimally qualified candidates will have at least 3 years of team management experience in an operationally driven environment with strong performance metrics. This position offers a clear path to leadership at Penske and a mechanical background is required.\n\nMajor Responsibilities:\nOperational Leadership:\nManages and leads a group of technicians across multiple service zones.\nLeads hiring and onboarding of technicians and contributes to ongoing training and development planning across assigned territory.\nProvides timely feedback and coaching to improve technician effectiveness and reduce rework.\nDrives timely, quality field repairs through coordinated efforts with other Penske internal roles.\nMonitors and verifies the quality of technician work and documentation both in-person and virtually. Uses these touchpoints to assess service standards, ensure compliance with procedures, and support technician development through real-time coaching and feedback.\nControls repair, inventory, and labor costs through local and corporate Penske location collaboration.\nAnalyzes performance trends and makes recommendations to improve technician productivity and service consistency across locations.\nActs as an escalation point for field service operations, offering guidance and feedback aligned with field performance goals.\nSafety and Compliance:\nOversees the condition, compliance, and safe operation of Penske-owned assets.\nEnsures oversight of Penske field service locations and units, assuring a clean and safe working environment.\nConducts safety audits, field observations, and check-ins with technicians across multiple sites to ensure compliance with DOT, OSHA, and Penske safety policies.\nCoaches technicians and peer supervisors on safe work practices and leads by example to build a strong safety culture in mobile operations.\nCustomer Relationship Management:\nSupports technicians in delivering professional, customer-centric experience through leading quality maintenance practices.\nParticipates in customer reviews and flags trends for account risk.\nPartners with local supervisors and account leaders to support customer experience.\nIdentifies systemic issues across assigned operations and makes recommendations for staffing and resourcing to leadership.\n\nOther duties and tasks as required by supervisor\nQualifications:\nHigh School Diploma or equivalent required\nAssociates or Tech School degree preferred\n3-5 years fleet maintenance management experience preferred, or at least 3 years of team management in an environment with strong operational metrics.\nStrong customer service and organizational skills required\nValid Driver’s License required\nAbility and desire to work in a positive, fast paced and high-energy environment\nWillingness to engage in daily travel between assigned locations and working beside field service technicians on a daily and ongoing basis within a specific territory.\nWillingness and ability to have a flexible work schedule to meet the hour of operation needs.\nProficiency with computers including Microsoft Office and web-based applications preferred\nThe associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management\nThe associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.\nWillingness to have regular, predictable, full attendance is an essential function of the job.\nWillingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.\nThis position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.\nPhysical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.\nThe associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.\nThe associate must be able to work safely at heights using applicable ladders and elevated working platforms.\nThe associate must be able to safely work in all weather conditions.\nGiven the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.\nThe associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.\nWhat we Offer You:\nPenske values the well-being of our employees and their families. That’s why we offer competitive wages and a wide range of benefits, including medical and dental insurance, prescription drug card, 401K and pension plans, flexible dependent care and medical spending accounts, spouse and child life insurance, employee referral bonus, and discounts with Penske partners\nAll new maintenance supervisors at Penske are enrolled in a training program to provide you with critical job skills, including vehicle componentry and maintenance technology. The training focuses on service department management, effectively leading associates and customer engagement.\nPenske is an Equal Opportunity Employer.\nSalary: $88,000-$95,200/annually\nBenefits: Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits\nOpening Date: 10.26.26 Closing Date: 11.26.26\nFailure to submit a complete and timely application may result in the rejection of your application.","description_format":"text","description_chars":7404,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Military","Transportation & Logistics","Military Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-28T17:03:14Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/penske-field-service-supervisor-2","json_url":"https://alion.io/job/penske-field-service-supervisor-2.json","meta":{"generated_at":"2026-11-01T17:01:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2601031},"rest":"https://alion.io/mcp/rest/get_company?id=2601031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpenske-field-service-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpenske-field-service-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpenske-field-service-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/penske-field-service-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpenske-field-service-supervisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3408854}},{"tool":"search_jobs","arguments":{"company":"penske.jobs","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3408854},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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