{"id":3651701,"url":"https://alion.io/job/pentair-customer-service-rep","title":"Customer Service Rep","company":{"id":1769560,"name":"Pentair","domain":"pentair.com","url":"https://alion.io/company/pentair-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":23,"ghost_share":0,"stale_share":0.391,"repost_share":0.043,"time_to_fill_p50_days":23,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delavan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T13:12:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description:\nCustomer Service Representative - Delavan, WI (Hybrid)\nAt Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.\nWe have an opportunity for a Customer Service Representative to join our Delavan, WI team. You will provide world class customer service to customers of Pentair.This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair’s revenue and growth.This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.\nYou will:\nCoordinate internal activities and external customers’ expectations to ensure Legendary Customer Service.\n\nPrimary contact for Pentair Distribution and Sales Network.\n\nProvide day-to-day problem resolution; effectivelycommunicatingby telephone and email.\n\nManaging incoming email and providingtimelyresponses within 24 hours or less.\n\nCoordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, ProductionPlanningand Logistics) to meet customer expectations.\n\nWork with internal management & personnel toexpediteorders atcustomer’srequest.\n\nWork closely withlogisticsrelativeto delivery instructions andexpediting. Assistwith booking of containers.\n\nStrong workingrelationshipandinterfacewith cross-functional departments.\n\nBe attentive to phone calls, ensuring sufficient coverage at all times.\n\nPerform other tasks and duties as assigned.\n\nKey Qualifications:\nExcellent customer service and soft skills.\n\nStrong organizational,writtenand verbal communication skills.\n\nAbility to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention todetailand work under pressure.\n\nMustbe able to respond to the needs of our distributors and customersin a timely manner.\n\nProficient in MS Office Products.\n\nMust have strong interpersonal skills to effectively communicate with both internal and external clients.\n\nDemonstrates integrity and ethical standards.\n\nAssociates degree in a related field. Bachelor’s Degree preferred.\n\n1-3 years of experience in claims department/customer service.\n\nSAP experiencepreferred butnotrequired.\n\nShift/Hours:\n7:30am - 4:00pm Monday - Friday\n\nHybrid three days a week onsite\n\nCompensation:\nThe hourly pay for this role is:$21.00. Opportunity for a rateincreaseafter you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.\nBenefits:\nAs part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:\nPaid holidays\n\nPaid vacation\n\nPaid sick time\n\nMedical, Dental, and Vision Insurance\n\n401(k)\n\nUp to 5% 401K match starting day one of employment\n\nHealth savings account\n\nLife insurance\n\nPaid time off\n\nPrescription drug insurance\n\nTuition reimbursement\n\nEqual Opportunity Employer\nPentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.","description_format":"text","description_chars":3693,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Energy & Utilities","Industrial Machinery","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-11-03T00:20:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/pentair-customer-service-rep","json_url":"https://alion.io/job/pentair-customer-service-rep.json","meta":{"generated_at":"2026-11-09T03:08:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769560},"rest":"https://alion.io/mcp/rest/get_company?id=1769560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpentair-customer-service-rep"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpentair-customer-service-rep"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpentair-customer-service-rep"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pentair-customer-service-rep\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpentair-customer-service-rep"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3651701}},{"tool":"search_jobs","arguments":{"company":"pentair.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3651701},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}