{"id":1271384,"url":"https://alion.io/job/pentair-customer-service-representative","title":"Customer Service Representative","company":{"id":1769560,"name":"Pentair","domain":"pentair.com","url":"https://alion.io/company/pentair-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":11,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delavan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-06T21:47:46Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Description:\nAt Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.\nWe have an opportunity for a Customer Service Representative to join our Delavan, WI team. You will provide world class customer service to customers of Pentair. This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair’s revenue and growth. This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.\nYou will:\nCoordinate internal activities and external customers’ expectations to ensure Legendary Customer Service. \nPrimary contact for Pentair Distribution and Sales Network. \nProvide day-to-day problem resolution; effectively communicating by telephone and email. \nManaging incoming email and providing timely responses within 24 hours or less. \nCoordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations. \nWork with internal management & personnel to expedite orders at customer’s request. \nWork closely with logistics relative to delivery instructions and expediting. Assist with booking of containers. \nStrong working relationship and interface with cross-functional departments. \nBe attentive to phone calls, ensuring sufficient coverage at all times. \nPerform other tasks and duties as assigned. \nKey Qualifications:\nExcellent customer service and soft skills. \nStrong organizational, written and verbal communication skills. \nAbility to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure. \nMust be able to respond to the needs of our distributors and customers in a timely manner. \nProficient in MS Office Products. \nMust have strong interpersonal skills to effectively communicate with both internal and external clients. \nDemonstrates integrity and ethical standards. \nAssociates degree in a related field. Bachelor’s Degree preferred. \n1-3 years of experience in claims department/customer service. \nSAP experience preferred but not required. \nShift/Hours:\n7:30am - 4:00pm Monday - Friday \nHybrid three days a week onsite\nCompensation:\nHourly pay rate $21hr\nBenefits:\nAs part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:\nPaid holidays \nPaid vacation \nPaid sick time \nMedical, Dental, and Vision Insurance \n401(k) \nUp to 5% 401K match starting day one of employment \nHealth savings account \nLife insurance \nPaid time off \nPrescription drug insurance \nTuition reimbursement \nEqual Opportunity Employer\nPentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. 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