# IT Experience Services Specialist II

The IT Experience Services Specialist II serves as an advanced technical resource within the IT Experience Services team, providing high-quality end-user support and ensuring a white glove service experience across all communication channels, including Talkdesk & Microsoft Teams phone support, Microsoft Teams chat, and ServiceNow incident and request management. This role independently resolves complex issues, manages escalations, and handles out-of-scope or non-standard requests that require advanced troubleshooting, coordination, and technical judgment. The IT Experience Services Specialist II supports employees with IT issues involving PC, Mac, and mobile devices; local and SaaS applications; and network and enterprise IT services. In addition to supporting corporate offices, this role provides on-site and remote technical assistance for manufacturing facilities, ensuring minimal disruption to production operations and adherence to IT and security standards in regulated environments. Key responsibilities include diagnosing and resolving advanced technical incidents, coordinating hardware deployment and configuration, performing hardware repairs, documenting, and managing escalat

- **Id**: 3831688
- **Url**: <https://alion.io/job/penumbra-it-experience-services-specialist-ii>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Roseville, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T00:01:45Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-06T00:06:41Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 5953
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Surgical Instruments & Devices, Cardiovascular Devices

## Company

- **Id**: 4897
- **Name**: Penumbra
- **Domain**: penumbrainc.com
- **Url**: <https://alion.io/company/penumbra>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: B
- **Score**: 84
- **Open postings**: 11
- **Ghost share**: 0
- **Stale share**: 0.636
- **Repost share**: 0
- **Time to fill p50 days**: 58
- **Computed at**: 2026-11-05T05:54:30Z

## Salary

- **Min**: 29
- **Max**: 42
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 84000

## Technologies

- **21 CFR Part 820** — Optional: no
- **Active Directory** — Optional: no
- **Copilot** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no
- **Microsoft Office** — Optional: no
- **Microsoft Teams** — Optional: no
- **Outlook** — Optional: no
- **ServiceNow** — Optional: no
- **VMWare** — Optional: no
- **VPN** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no
- **Windows Server** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-05T19:39:38Z

## Visa

- Country: US; Licensed sponsor: yes; Evidence: H-1B filings in 12 months: 47 · green card filings: 16; Filings 12m: 47; Filings prev 12m: 31; Green card filings 12m: 16

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 58
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-06T01:59:08Z

## Pay

- **Stated usd annual**: 84000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.