{"id":187407,"url":"https://alion.io/job/penumbra-sr-it-system-administrator-app-collaboration","title":"Sr IT System Administrator - App & Collaboration","company":{"id":4897,"name":"Penumbra","domain":"penumbrainc.com","url":"https://alion.io/company/penumbra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-01T06:10:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alameda, United 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Admin - App and Collaboration Platform, is responsible for the administration, configuration, maintenance, security, and operational reliability of the Company’s enterprise collaboration platforms and related applications.\nThis role serves as a senior escalation resource for Microsoft 365 and other assigned collaboration technologies, manages platform configurations and access, monitors service health, resolves complex operational issues, and implements approved changes and enhancements.\nThis position partners with IT engineering, security, compliance, business stakeholders, and vendors to maintain reliable, secure, and well-documented services.\nThe role may also maintain existing workflows, scripts, and integrations and identify opportunities for operational improvement.\nSpecific Duties and Responsibilities\nAdminister and maintain assigned Microsoft 365 services, including SharePoint Online, Microsoft Teams, OneDrive, Exchange Online, Power Apps, and Power Automate.\nConfigure platform settings, administrative policies, permissions, security groups, and role-based access in accordance with approved IT and security standards.\nMonitor platform health, service availability, capacity, system alerts, and vendor notifications; coordinate and execute appropriate operational responses.\nServe as a senior escalation resource for incidents and service requests involving collaboration platforms and related applications.\nTroubleshoot complex configuration, access, performance, synchronization, and application integration issues, document findings, and resolutions.\nPerform routine platform maintenance, upgrades, release validation, and administrative changes through established change-management processes.\nAdminister collaboration tools such as Microsoft Teams and Zoom and support approved department portals and intranet environments.\nManage user lifecycle activities and access changes for assigned platforms, including onboarding, offboarding, transfers, and role changes, in accordance with approved controls.\nMaintain and support existing workflows, scripts, connectors, and low-code automations; troubleshoot failures and implement approved modifications.\nImplement technical designs, configurations, and automation solutions developed or approved by IT engineering, security, or platform leadership.\nMaintain accurate system documentation, inventories, configuration records, standard operating procedures, support guides, and recovery procedures.\nSupport software license administration by monitoring allocation, usage, renewals, and compliance, and by providing data to support vendor and cost-management decisions.\nPartner with Security, Compliance, and Quality teams to execute required controls, access reviews, evidence collection, and scheduled administrative activities.\nCoordinate with vendors and internal technical teams to investigate service issues, track resolutions, and implement approved platform changes.\nIdentify recurring incidents, administrative inefficiencies, and service risks and recommend operational improvements.\nDevelop support procedures and provide technical guidance or training to Client Support and other IT staff.\nParticipate in testing and validation activities for platform changes, new features, integrations, and releases.\nProvide after-hour and on-call support on a rotating basis and assist with critical incident response.\nAdhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.\nUnderstand relevant security, privacy, and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.\nEnsure other members of the department to follow the QMS, regulations, standards, and procedures.\nProvide escalation and on-call support for critical incidents.\nPerform other work-related duties as assigned.\nPosition Qualifications\nBachelor’s degree in engineering, computer science, or a related field with 5+ years’ enterprise systems administration experience including experience administering Microsoft 365 collaboration technologies, or an equivalent combination of education and experience.\nAdvanced experience administering Microsoft 365 services, including SharePoint Online, Exchange Online, Teams, OneDrive, Power Apps, or Power Automate\nExperience managing enterprise application configurations, permissions, administrative policies, and role-based access\nWorking knowledge of Active Directory, Microsoft Entra ID, identity and access management, and authentication concepts\nExperience troubleshooting complex collaboration-platform and application issues\nExperience with incidents, problems, change, and service-request management processes\nExperience maintaining scripts, workflows, connectors, or low-code automations\nWorking knowledge of APIs and system integrations sufficient to troubleshoot and support existing solutions\nExperience documenting system configurations, operating procedures, and support processes\nExperience supporting security, compliance, access-review, or audit-control activities\nAbility to communicate complex technical information clearly to technical and nontechnical stakeholders\nAbility to organize and prioritize concurrent operational responsibilities, projects, and critical incidents\nHigh degree of accuracy and attention to detail\nProficiency with Microsoft Word, Excel, and PowerPoint\nExcellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.\nWorking Conditions\nGeneral office environment\nWillingness and ability to work on site.\nRequires some lifting and moving of up to 10 pounds\nMust be able to move between buildings and floors.\nMust be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.\nMust be able to read, prepare emails, and produce documents and spreadsheets.\nMust be able to move within the office and access file cabinets or supplies, as needed.\nMust be able to communicate and exchange accurate information with employees at all levels on a daily basis.\nAnnual Base Salary Range: $127,000 - $200,000/ year\nWe offer a competitive compensation package plus a benefits and equity program, when applicable.\nIndividual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.","description_format":"text","description_chars":6524,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Cardiovascular 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