{"id":3145493,"url":"https://alion.io/job/people-brand-house-customer-experience-associate","title":"Customer Experience Associate","company":{"id":4454602,"name":"People Brand House","domain":"peoplebrand.co.ug","url":"https://alion.io/company/people-brand-house","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-22T18:07:04Z","employer_posted_date":null,"last_verified_at":"2026-10-22T18:07:04Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: Customer Experience Associate (Fresher Customer Care Jobs)\n\nOrganisation: People Brand House\n\nDuty Station: Kampala, Uganda\n\nAbout Organisation:\n\nPeople Brand House is a management consulting firm that collaborates with business leaders and the society at large to engage human capital as a key driver for business sustainability.\n\nJob Summary: The job holder will handle customer queries, maintain a record of internal and external correspondences in a timely manner in line with the Bank’s policies and procedures.\n\nKey Duties and Responsibilities:\n\nOperate and maintain a system of handling customer queries and complaints, opening trouble tickets or case files as prescribed in the Client Service Charter.\n\nProvide information about Bank’s products and services in line with existing Bank policies and procedures.\n\nConduct root cause analysis to prevent recurring problems/queries.\n\nMaintaining accurate records and documenting all customer experience & service activities and discussions with customers.\n\nMaintain a tracking system/log to monitor all feedback/queries/complaints from clients and follow up with relevant internal and external stakeholders.\n\nFollow up with relevant section/department heads with assigned customer inquiries to ensure that all clients/stakeholders receive feedback within the timelines stated in the Client Service Charter.\n\nSubmit reports showing feedback received, action taken and turnaround times to management.\n\nMaintain accurate records and documenting all customer experience & service activities and discussions with customers.\n\nSupport structures for prompt resolution of queries/problems and provision.\n\nMake reports on problems related to receiving and sending telephone calls in line with customer care guidelines.\n\nEnsure proper coordination between the internal and external customers and the various bank branches. Handle incoming and outgoing mails in line with the established customer care guidelines.\n\nBe courteous and professional to all internal and external customers.\n\nInterpret customer requirements in terms of services available and applicable constraints.\n\nTimely and accurate reporting to specific stakeholders as may be appropriate.\n\nAny other such duties that may be assigned by his/her supervisor and/or Management from time to time.\n\nQualifications, Skills and Experience:\n\nMinimum of bachelor’s degree in business or related field of study from a recognized institution.\n\nAny related post graduate qualification/professional certification will be an added advantage.\n\n2 years’ related experience in customer facing roles in a reputable organisation or a financial institution\n\nStrong Interpersonal skills Problem-solving aptitude. Proficient at Microsoft Excel.\n\nA strong customer-oriented attitude.\n\nHow to Apply:\n\nInterested, submit your CV and academic testimonials to this email : \n\nNB: Only shortlisted candidates will be contacted.\n\nFor more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline\n\nLevel of Education: bachelor degree\n\nWork Hours: 8\n\nExperience in Months: 24","description_format":"text","description_chars":3168,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T10:04:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["seen:3","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/people-brand-house-customer-experience-associate","json_url":"https://alion.io/job/people-brand-house-customer-experience-associate.json","meta":{"generated_at":"2026-10-27T02:57:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4454602},"rest":"https://alion.io/mcp/rest/get_company?id=4454602"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeople-brand-house-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeople-brand-house-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeople-brand-house-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/people-brand-house-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeople-brand-house-customer-experience-associate"}]}