{"id":2849025,"url":"https://alion.io/job/people-focus-vip-account-manager","title":"VIP Account Manager","company":{"id":4449135,"name":"People Focus","domain":"peoplefocus.rs","url":"https://alion.io/company/people-focus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Slack","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-19T12:29:45Z","employer_posted_date":null,"last_verified_at":"2026-10-19T12:29:45Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"On behalf of our client, we are looking for a  VIP Account Manager:\n\nLevel: medior/senior\n\nType of employment: full time\n\nLocation: In Office, Belgrade, city center, Serbia\n\nModel of work: Full-time | Permanent Contract\n\nDepartment: Customer Relations / VIP / CRM\n\nReports To: Team Lead of VIP\n\nThe Opportunity:\n\nFor our client, we are looking for a proactive and customer-oriented VIP Manager to join their growing team.\n\nThis role is focused on building and maintaining strong relationships with high-value clients, increasing customer loyalty and delivering a premium customer experience through personalized communication and strategic account management.\n\nThe ideal candidate is communicative, organized, analytical, and capable of managing multiple VIP accounts in a fast-paced environment. Professionalism, discretion and a results-driven mindset are essential for success in this position.\n\nBenefits:\n\nWhat this company can offer you is an active community and positive atmosphere.\n\nWhen it comes to work-life balance, you can expect:\n\nPermanent employment contract\n\nFlexible working hours (start time up to 11 AM)\n\nDynamic and international working environment\n\nOpportunities for professional growth and career development\n\nKey Responsibilities\n\nBuild, maintain, and strengthen relationships with VIP clients\n\nDeliver personalized communication and premium customer support\n\nIncrease customer retention, engagement, and loyalty\n\nIdentify opportunities to improve customer lifetime value\n\nCoordinate with internal teams to ensure an exceptional user experience\n\nMonitor customer activity and provide relevant insights and reports\n\nSupport VIP campaigns, promotions, and loyalty initiatives\n\nHandle sensitive customer matters with professionalism and discretion\n\n Required Qualifications\n\nEducation: Minimum High School Diploma (Bachelor’s degree is considered an advantage, especially in:Economics, Management, Marketing, Communications, IT or related fields)\n\nExperience: Minimum 2 years of experience in one or more of the following areas:Customer Support, Client Relations, Account Management, VIP / CRM Operations, Hospitality or premium customer experience environments.\n\nLanguage Requirements: English proficiency minimum B2 level (written and spoken). Additional languages are considered a strong advantage: German, Spanish, Russian, Turkish.\n\n Technical Skills\n\nExperience working with CRM systems\n\nMS Office / Google Workspace proficiency\n\nFamiliarity with communication tools such as Slack, Teams, Zendesk, or similar\n\nBasic data analysis and reporting skills\n\nNice to Have:\n\nExperience in the iGaming industry\n\nExperience in fintech or online platform environments\n\nRetention and loyalty program experience\n\nAdditional information: \n\nIf you are interested in the position, please send us your resume. If you would like to have more details, please contact us at \n\nWe are happy to meet you!","description_format":"text","description_chars":2929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T12:29:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["seen:1","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/people-focus-vip-account-manager","json_url":"https://alion.io/job/people-focus-vip-account-manager.json","meta":{"generated_at":"2026-10-21T13:49:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4449135},"rest":"https://alion.io/mcp/rest/get_company?id=4449135"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeople-focus-vip-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeople-focus-vip-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeople-focus-vip-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/people-focus-vip-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeople-focus-vip-account-manager"}]}