{"id":3914373,"url":"https://alion.io/job/people-perfect-customer-care-representative","title":"Customer Care Representative","company":{"id":4403793,"name":"People Perfect","domain":"peopleperfect.com","url":"https://alion.io/company/people-perfect","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-07T10:21:55Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-10T05:34:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Overview:\nPeople Perfect is looking for a Customer Care Representative for its client to provide professional customer support, assist with account opening and onboarding, resolve client queries, and ensure smooth service across PSX, PMEX, and trading company platforms.\nKey Responsibilities:\nHandle client queries through calls, WhatsApp, email, and walk-ins.\nAssist clients with account opening, KYC, documentation, account activation, and onboarding.\nGuide clients regarding Tradin One, PSX, PMEX, mobile app, web portal, and desktop terminal.\nSupport clients in login issues, password reset, deposits, withdrawals, portfolio access, and account-related matters.\nCoordinate with Operations, Compliance, Equity, PMEX, Research, IT, Finance, and Settlement teams for timely resolution.\nMaintain records of client complaints, follow-ups, service requests, and resolutions.\nFollow up with clients for pending documents, initial deposit, activation, and feedback.\nEscalate urgent, sensitive, or unresolved matters to the relevant supervisor. Attend official office-related outside activities, client service assignments, meetings, trainings, events, exhibitions, or any other business activity within business hours or after business hours, as assigned by management and in accordance with company policy.\n\nMaintain confidentiality of client information and ensure compliance with company policies.\nQualification & Experience:\nBachelor's degree in Business, Commerce, Finance, Economics, or related field.\nTwo Years experience in customer service, brokerage, banking, or financial services will be preferred.\nStrong communication and customer service skills.\nGood teamwork, coordination, and follow-up ability.\nBasic knowledge of PSX, PMEX, brokerage operations, and trading platforms.\nAbility to handle clients professionally under pressure.\nProficiency in MS Office, email, WhatsApp, and client record management.\nProfessional attitude, patience, confidentiality, and attention to detail.\nLocation: Lahore, Pakistan","description_format":"text","description_chars":2019,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-11-07T10:21:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/people-perfect-customer-care-representative","json_url":"https://alion.io/job/people-perfect-customer-care-representative.json","meta":{"generated_at":"2026-11-10T08:20:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19343,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4403793},"rest":"https://alion.io/mcp/rest/get_company?id=4403793"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeople-perfect-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeople-perfect-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeople-perfect-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/people-perfect-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeople-perfect-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3914373}},{"tool":"search_jobs","arguments":{"company":"peopleperfect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3914373},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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