{"id":3914402,"url":"https://alion.io/job/people-perfect-it-support-engineer","title":"IT Support Engineer","company":{"id":4403793,"name":"People Perfect","domain":"peopleperfect.com","url":"https://alion.io/company/people-perfect","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Gemini","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-07T10:21:55Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T18:56:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: Islamabad, Pakistan\nJob Type: Contract\nDepartment: Information Security & Technology\nCompany: Confidential Client through People Perfect\nJob Overview\nPeople Perfect is hiring an IT Support Engineer for one of its international clients, a leading credit intelligence and financial information company with a global workforce.\nThe role is responsible for Tier 2/Tier 3 technical support, endpoint management, troubleshooting, IT automation, and user access management while supporting the Islamabad office and collaborating with the global IT team.\nJob Responsibilities\nProvide Tier 2/Tier 3 support for Windows and macOS.\nManage Microsoft Intune, Microsoft 365, Defender, and Jamf Pro.\nTroubleshoot hardware, software, network, and application issues.\nManage user accounts and access through Okta.\nSupport device provisioning, patching, and endpoint security.\nDocument issues and solutions in Jira.\nIdentify recurring issues and automate repetitive IT tasks.\nSupport the local office infrastructure, conference rooms, and new-hire setups.\nQualification & Experience\nBachelor's degree in IT, Computer Science, or related field.\n3+ years of experience in IT Support/IT Engineering, preferably in Tier 2/Tier 3 support.\nHands-on experience with Windows, macOS, Intune, Jamf Pro, Microsoft 365, and Okta.\nGood knowledge of TCP/IP, DNS, DHCP, and VPN.\nExperience with Jira and scripting using PowerShell, Bash, Python, or AppleScript.\nStrong troubleshooting, communication, and problem-solving skills.\nPreferred\nCisco Meraki experience.\nExperience supporting a global/distributed workforce.\nExposure to AI tools such as ChatGPT, Claude, Gemini, or Copilot for IT support or automation.\nKey Skills\nIT Support | Tier 2/Tier 3 Support | Windows | macOS | Microsoft 365 | Intune | Microsoft Defender | Jamf Pro | Okta | Google Workspace | Jira | Networking | TCP/IP | DNS | DHCP | VPN | PowerShell | Bash | Python | IT Automation | Endpoint Management | Identity & Access Management","description_format":"text","description_chars":1982,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","HR & Payroll 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