{"id":437947,"url":"https://alion.io/job/peoplegrove-client-strategist","title":"Client Strategist","company":{"id":7818,"name":"PeopleGrove","domain":"peoplegrove.com","url":"https://alion.io/company/peoplegrove","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":11,"ghost_share":0.364,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":95000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-14T01:51:56Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-27T17:41:57Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":105},"description":"Client Strategist\nLocation: Remote | Type: Full-Time | Team: Client Success\nPeopleGrove is seeking a driven and dynamic Client Strategist to champion our higher education partners using our cutting-edge product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!\nAbout the Role\nThe Client Strategist owns the long-term partnership between PeopleGrove and a portfolio of institutions, mostly based in higher education. You set the strategic direction for each account - aligning the institution's goals with their PeopleGrove platform, setting targets, and checking in on progress. You lead a team of Engagement Managers who carry that strategy forward with clients day to day, and you're accountable for renewal outcomes across your portfolio. This position requires approximately 35 - 40% travel.\nWhat You'll Do\nStrategic Planning & Account Direction\nLead annual strategy sessions with institutional stakeholders to align campus goals with their PeopleGrove platform.\nSet clear targets and give direction on platform usage based on each institution's priorities.\nMap platform capabilities to the institution's broader student success, advancement, or enrollment goals.\nCheck in on progress against strategic targets and adjust the plan as institutional priorities change.\nIdentify opportunities to expand platform usage in ways that support the institution's goals.\nBalance one-to-one strategic guidance with one-to-many programming.\nShape the direction of client-facing events, including webinars, conferences, campus visits and PeopleGrove hosted events. Identify opportunities to plan, organize and attend the ones that matter most to the portfolio.\nServe as the voice of the collective client inside PeopleGrove, sharing and providing feedback with CS Leadership, Product and Engineering.\nRenewal Management\nOwn the renewal strategy for your portfolio, including forecasting, timing, and negotiation.\nIdentify risk metrics and monitor account health; work with your Engagement Manager team to identify and intervene early on accounts at risk.\nIdentify up- and cross-sell opportunities to tee up to New Sales team.\nClient Relationships & Advocacy\nServe as the senior point of contact for institutional leadership within your portfolio.\nRepresent your clients' priorities internally, working with Product, Support, and Sales to close gaps and inform the roadmap.\nBuild a network of institutional champions who can speak to the value of the PeopleGrove partnership.\nTeam Leadership\nManage and coach a team of Engagement Managers, setting priorities and reviewing progress against adoption goals. Support Engagement Mangers in building and implementing a scalable engagement strategy for portfolio of clients.\nRun regular one-on-ones and support the professional growth of your team.\nHelp onboard and train new Engagement Managers as the team grows.\nMetrics & Reporting\nTrack monthly gross and net retention rates, logo retention, account health, and adoption metrics across your portfolio.\nReport on portfolio performance and flag risk early enough to act on it.\nUse data to decide where your team should focus its engagement efforts.\nWho You Are\nExperience\n6+ years in client success, account management, or a related role in higher education or SaaS, including experience leading or mentoring a team.\nTrack record of managing renewals and account growth for institutional or enterprise clients.\nExperience with customer success or CRM platforms such as ChurnZero and Salesforce.\nSkills\nStrong strategic and consultative skills, comfortable setting direction with senior stakeholders at a college or university.\nClear communicator, in writing and in front of a room.\nData-driven approach to tracking account health and identifying risk.\nComfortable managing multiple institutional relationships and competing priorities at once.\nEducation\nBachelor's degree in a related field; advanced degree a plus.\nBackground in higher education, SaaS, or both preferred.\nPerks & Benefits\nCompetitive salary + annual bonus \nFlexible PTO and hybrid/remote work options \nFull medical, dental, and vision coverage \n401K with generous company match + financial planning \nCompany-paid life and disability insurance \nCollaborative and purpose-driven culture","description_format":"text","description_chars":4364,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-06T07:15:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.822,"p_room":0.36,"age_days":105,"expected_fill_days":69,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/peoplegrove-client-strategist","json_url":"https://alion.io/job/peoplegrove-client-strategist.json","meta":{"generated_at":"2026-10-27T20:29:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7818},"rest":"https://alion.io/mcp/rest/get_company?id=7818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeoplegrove-client-strategist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeoplegrove-client-strategist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeoplegrove-client-strategist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peoplegrove-client-strategist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeoplegrove-client-strategist"}]}