{"id":105680,"url":"https://alion.io/job/peoplegrove-product-operations-manager","title":"Product Operations Manager","company":{"id":7818,"name":"PeopleGrove","domain":"peoplegrove.com","url":"https://alion.io/company/peoplegrove","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":87,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":118000,"max_usd":207000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":814},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-06-16T18:27:24Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-11-15T00:34:21Z","board_verified":true,"closed_at":null,"days_open":151,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":150},"description":"About PeopleGrove\nPeopleGrove is a B2B SaaS company focused on higher education alumni engagement and career outcomes. We partner with colleges and universities to help their communities connect, grow, and thrive - through two product lines: CORE (ELMS, CompMS, MyCred, Readiness, Recruit) and HUBS (Engagement Hub, Experience Hub, PathwayU). We're a remote-first team that moves fast, builds with purpose, and cares deeply about the institutions and students we serve.\nThe Opportunity\nWe're building a Product Operations function from the ground up, and this is the person who builds it.\nPeopleGrove is at an inflection point. Our product and engineering teams are executing well, but the operating system that connects what we build to the rest of the company - Sales, Customer Success, Support, and Marketing - needs an owner. Release process, internal readiness, cross-functional coordination, and data hygiene are all areas where we know we can do better, and where doing better will directly accelerate growth.\nThis role reports directly to the VP of Product and has cross-company scope from day one. You won't be maintaining a process someone else built - you'll be designing and enforcing it.\nWhy This Role, Why Now\nRelease process dysfunction is one of the most visible and solvable problems on our roadmap right now. The person who fixes it will have direct, measurable impact on Sales trust, CS readiness, and product team effectiveness - and will help build a function that scales with the company. This is a high-visibility role at a company that's growing intentionally and investing in the infrastructure to do it well.\nWhat You'll Own\nRelease Process & Internal Readiness\nOwn the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement.\n\nEnsure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships\n\nDefine and hold the standard for what \"ready to release\" means at PeopleGrove, and build scalable processes from the ground up to support that. You are not just maintaining quality, you are defining it.\n\nThis includes but is not limited to:\nCoordinating and running a monthly New & Next meeting to review new and upcoming releases\n\nManaging bi-weekly product releases, including attending bi-weekly release lock in and communicating upcoming releases to stakeholders\n\nCoordinating release notes production across product managers and ensuring consistent quality\n\nCross-Functional GTM Coordination\nServe as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle\n\nPartner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs\n\nOwn cross-functional working rhythms: release meetings, RACI maintenance, and process documentation\n\nThis includes but is not limited to:\nManaging GTM logistics, including attending cross-functional working groups pre-launch for large releases\n\nDefining set of GTM materials based on release tier, and ensuring execution across team\n\nProduct Team Operating Rhythms\nEstablish and maintain the processes, templates, and tools that help the product team operate consistently and at high quality\n\nOwn Jira hygiene, sprint health, and reporting cadence.\n\nSupport quarterly planning rhythms and cross-team alignment rituals\n\nThis includes but is not limited to:\nMaintaining jira roadmap boards, catching outdated or inconsistent tickets, and tracking progress toward goals\n\nIdentify and escalate at risk and missed deadlines\n\nPlan, schedule, and run quarterly roadmap planning sessions\n\nData Hygiene & Reporting\nBuild and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes\n\nDefine and track key product health metrics in partnership with Engineering and Analytics\n\nThis includes but is not limited to:\nReview Mixpanel events and implement consistent naming conventions and standardize prompts for querying data\n\nSet up and report out on data dashboards for product KPIs and goals\n\nWhat We're Looking For\nMust-haves\n5-8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company\n\nHas built or significantly improved a release process in a cross-functional environment - knows what \"good\" looks like and how to get there\n\nComfortable holding people accountable across teams without being adversarial - can follow up, push back, and enforce standards while keeping relationships intact\n\nStrong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similar\n\nFinds genuine satisfaction in making systems work well - not looking to own a product roadmap, but to make the whole team more effective\n\nStrong differentiators\nExperience standing up a Product Ops function from scratch\n\nHas operated at or alongside Director level with cross-company scope\n\nFamiliarity with higher education, edtech, or similarly mission-driven SaaS environments\n\nWhat This Is Not\nThis is not a coordinator role. It's not a project manager role. It's not a support function for a single product team. This person will walk into any team in the company, represent product's operating standards, and be taken seriously. 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