{"id":3487537,"url":"https://alion.io/job/peoples-bancorp-rps-client-service-manager","title":"RPS Client Service Manager","company":{"id":2307124,"name":"Peoples Bancorp","domain":"peoplesbancorp.com","url":"https://alion.io/company/peoplesbancorp","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marietta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-29T22:12:32Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-14T03:53:34Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Build Your Future Here:\nThinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.\nPeoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.\nWe are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:\nAmerican Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025\nTop Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026\nNewsweek’s America's Greatest Workplaces 2024, 2025 and 2026\nForbes America’s Best Banks 2024 and 2025\nForbes Best-in-State Banks 2020, 2021. 2025 and 2026\nTIME’s America’s Growth Leaders 2026 award winner\nAt Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/\nOur associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.\nJob Purpose:\nThis position will provide day to day support to plan Sponsors to ensure compliance with ERISA rules and regulations for the plan. Will keep Plan Sponsors, Sales Team and Financial Advisors (FA) informed of new regulations and plan issues, oversee compliance and testing for the plans. Research issues and suggest changes to plan design as needed. Will support plan audits. Will work as part of a support team focused on exceptional client service and act as a mentor to other team members for training and support.\nJob Duties:\nResponsible for completing quarterly Sponsor check in calls for your assigned accounts. \nWill be primary Sponsor contact to initiate all activities for plans.\nProcess fund change letters semi-annual or as needed.\nWill be responsible for communicating with Financial Advisors in regard to contacts and plan changes.\nResponsible for document changes that are IRS required or Ad-Hoc requests.\nWill be responsible for problem solving and researching to ensure plans are compliant.\nReview end of year Profit sharing calculations \nWill act as the point of contact to ensure timely completion of required and requested items by Financial Advisors.\nResponsible for being the lead and contact person for plan audits.\nWill be responsible for mailing all marketing items required to Plan Sponsor and participants based upon account needs.\nWill manage annual notice process for your book of accounts.\nRequest from Client and manage annual census data collection\nManage timely filing of required government reports such as 5500\nResponsible for coordinating, scheduling and assisting Financial Advisor with participant enrollment or annual meetings.\nWill support Sales Team by completing the following tasks:\nPlan On-Boarding\nFee Analysis for new plans\nCreate and supply documents for Clients as needed\nWill provide backup support of other Relationship Managers as needed.\nWill complete InvestorsView Reg R reviews for assigned accounts\nOperations Duties:\nWill be responsible for processing manual payrolls in the system.\nWill be responsible for Processing deposits and special requests for Balanced Forward plans and Union accounts\nResponsible for Annual Fee Tier review for your assigned plans.\nWill perform special projects as assigned. \nEducation, Experience and Job Skills:\nAssociate’s degree in business or equivalent work experience required. Bachelor’s degree preferred.\nFive years of experience working in a financial services environment. \nAdvanced Word, Excel, PowerPoint software and experience at adapting those to particular support needs is required. \nMust consistently produce work with a very high degree of accuracy. \nFlexible in changing priorities and working on multiple projects at once. \nAbility to prioritize work in a multi-task environment is essential.\nResourceful in finding information and solutions, and able to think ahead to next steps. \nMust possess strong interpersonal, and communication skills, especially over the telephone. \nMust be able to maintain positive experience for clients, and associates, regardless of workload. \nSelf-motivated individual with effective office Administration skills\n Maintain basic knowledge of retirement plan technical, legal, and regulatory topics.\nTeam player.\nBasis Qualifications:\nAssociate’s degree in business or equivalent work experience required. \nFive years of experience working in a financial services environment.\nEqual Opportunity Employer M/F/Disabled/Vet;\nIf you are unable to complete this application due to a disability, contact  to ask for an accommodation, alternative application process, or other inquiries.","description_format":"text","description_chars":6177,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-29T22:12:32Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.742,"p_room":1,"age_days":15,"expected_fill_days":49,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/peoples-bancorp-rps-client-service-manager","json_url":"https://alion.io/job/peoples-bancorp-rps-client-service-manager.json","meta":{"generated_at":"2026-11-14T06:36:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11141,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2307124},"rest":"https://alion.io/mcp/rest/get_company?id=2307124"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeoples-bancorp-rps-client-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeoples-bancorp-rps-client-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeoples-bancorp-rps-client-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peoples-bancorp-rps-client-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeoples-bancorp-rps-client-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3487537}},{"tool":"search_jobs","arguments":{"company":"peoplesbancorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3487537},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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