{"id":3431211,"url":"https://alion.io/job/peoria-park-district-customer-service-representative-riverplex","title":"Customer Service Representative RiverPlex","company":{"id":1970539,"name":"Peoria Park District","domain":"peoriaparks.org","url":"https://alion.io/company/peoriaparks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peoria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:36:47Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T02:46:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Duties: Under the direct supervision of the Coordinator of Member Services, the Customer Service Representative - RiverPlex, will be responsible for all functions at the front desk including but not limited to:\nEnthusiastically greet all members/guests/staff upon entrance to the facility.\nAnswer phones, qualify calls, and direct them to the appropriate person.\nRead Hot Notes and apply information from them to daily duties - Give correct information at all times. Keep informed on all facility information/upcoming events.\nScan member ID cards and verify membership status - take appropriate action when “Alerts” warrant.\nIssue wristbands to the appropriate population.\nRun POS transactions.\nLook up members in Aphelion. \nEnsure forms are filled out correctly.\nControl the flow of traffic with a calm and friendly demeanor.\nAnswer questions correctly, handle suggestions and concerns with tact and caring with the ability to refer to policy.\nFold towels, maintain adequate stock, and monitor the quality of the product.\nKeep desk, carpet, lobby, windows, and rugs cleaned and organized at all times.\nTag lost and found using detail in descriptions.\nMaintain facility information, flyers, brochures, and office supplies.\nMaintain open communication with supervisor regarding all issues, i.e., staffing, new ideas, problems, etc.\nAttend monthly mandatory staff meetings.\nFollow all safety procedures that pertain to the duties performed. Support all aspects of the Park District’s safety program.\nPerform other duties as assigned.\nEssential Functions: The work requires some physical exertion in handling supplies and materials relevant to programming. Prolonged standing, bending, and stooping. Ability to understand and complete paperwork and record-keeping in order to complete duties. Ability to operate a computer, copy machine, scanner, etc. Ability to lift up to 40 lbs.\nQualifications\nEducation: A high school diploma or equivalent.\nExperience: Strong customer service skills/experience required.\nKnowledge and Ability:\nAbility to perform basic computer functions.\nAbility to work cooperatively and harmoniously with people of all ages/economic levels in an enthusiastic and caring manner.\nAbility to make decisions, problem-solve, diffuse angry situations, retain a vast amount of information, and relate to policy using common sense and diplomacy.\nAbility to multi-task and react positively to changing situations/policies.\nAbility to stand for extended periods of time.\nAbility to work a minimum of 12 hours per week and have the flexibility to work different shifts/days, as needed.\nAbility to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.\nPerks:\nPart-time employees enjoy discounted recreation classes and free admission to select Park District facilities.\nThe Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.\nAll qualified individuals are encouraged to apply.\nAN EQUAL OPPORTUNITY EMPLOYER.","description_format":"text","description_chars":3281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Theme Parks & Attractions","Nonprofits & 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