{"id":3645556,"url":"https://alion.io/job/pep-online-technical-support-security-systems","title":"Technical Support: Security Systems","company":{"id":2593855,"name":"PEP Online","domain":"pepstores.com","url":"https://alion.io/company/pepstores","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"MCI DirectHire","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-28T12:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T03:29:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nEnsures that the Pep stores security systems in the stores are functioning optimally and are maintained to set standards.\nMonitoring of store security systems of Pep in the central inhouse control room. Timely response and reporting of incidents within the Pep store environment. Ensures that the Pep stores security systems are functioning optimally and are maintained to set standards. Where applicable set up and link to a central inhouse control room to address criminal activity incidents within the store environment in order to decrease losses for Pep.\nKEY RESPONSIBILITIES:\nMonitoring of all security systems of PEP\n\nAssisting alarm and CCTV technicians with remote support on alarms and CCTV systems\n\nAdd/change alarm and safe pin codes\n\nAdministration of “in store” safe requirements\n\nFail to close monitoring\n\nFail to open monitoring\n\nUpdating of department technical tracker sheet\n\nCreate work orders on issues not resolved\n\nEscalation of technical issues as and when required\n\nAuditing of store alarm and cctv programming and setup\n\nConducting basic technical assistance on all store related alarm and CCTV issues\n\nManaging relevant technical WhatsApp groups\n\nJob Requirements\nGrade 12\n\nPSIRA Grade B\n\n3-5 years experience in a security, technical environment\n\nExperience working with Patriot Monitoring Software (or similar monitoring software)\n\nKnowledge of Texecom alarm systems working with back end solutions (Wintex, Maintex)\n\nKnowledge of Hikvision systems back end solutions. Remote system programming and monitoring\n\nKnowledge of Networks and IT (will be an advantage)\n\nCompetencies: Integrity, Assertiveness, Listening Skills, Cooperation, Telephone etiquette and Situational Awareness, technical aptitude, Accuracy\n\nIf you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.\nPEP strives for equal opportunity in terms of its employment equity guidelines.","description_format":"text","description_chars":1969,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Cosmetics & Makeup","Home Decor"],"lifecycle":[{"event":"open","at":"2026-11-02T22:43:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/pep-online-technical-support-security-systems","json_url":"https://alion.io/job/pep-online-technical-support-security-systems.json","meta":{"generated_at":"2026-11-04T07:11:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2593855},"rest":"https://alion.io/mcp/rest/get_company?id=2593855"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpep-online-technical-support-security-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpep-online-technical-support-security-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpep-online-technical-support-security-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pep-online-technical-support-security-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpep-online-technical-support-security-systems"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3645556}},{"tool":"search_jobs","arguments":{"company":"pepstores.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3645556},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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