{"id":2105330,"url":"https://alion.io/job/pepper-construction-it-support-analyst-2","title":"IT Support Analyst","company":{"id":2247187,"name":"Pepper Construction","domain":"pepperconstruction.com","url":"https://alion.io/company/pepperconstruction","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T05:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T20:09:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"IT Support Analyst\nWe are seeking a detail-oriented, customer-focused IT Support Analyst to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloud-based tools. \n\nThis position is based out of our Dublin, OH location with some travel to job sites. PLEASE NOTE: Only local candidates will be considered.\n\nKey Responsibilities\nSupport & Troubleshooting\nServe as the first and second point of contact for IT support via phone, email, and ticketing system.\nProvide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals.\nProvide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.\nHandle user onboarding/offboarding, including account setup and hardware provisioning.\nTroubleshoot Microsoft 365 applications, printers, and file access (Egnyte).\nDeliver high-quality, customer-focused support.\nAdvanced Support (Level 2)\nManage identity, security groups, and device access in Entra ID / Azure AD.\nAdminister and troubleshoot Microsoft Intune for device configuration, compliance, and policies.\nSupport Egnyte file management, permissions, and sync issues.\nResolve networking issues (DNS, DHCP, IP configuration, switches, Wi-Fi).\nSupport cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.\nRequired Skills & Experience\n3+ years of IT support experience (Level 1 and Level 2).\nFamiliarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).\nExperience supporting Microsoft Teams, video conferencing platforms, Microsoft Teams Rooms, or AV technology. Direct Microsoft Teams Rooms experience is preferred.\nStrong customer service and communication skills.\nUnderstanding of networking basics (IP, DNS, DHCP).\nExperience with cloud file-sharing platforms (Egnyte preferred).\nKnowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).\nExperience with printer/peripheral troubleshooting and remote support tools.\nCertifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-102 are a plus.\nAbility to document processes and contribute to knowledge bases.","description_format":"text","description_chars":2246,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Real Estate","Construction"],"lifecycle":[{"event":"open","at":"2026-10-08T20:14:11Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.599,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/pepper-construction-it-support-analyst-2","json_url":"https://alion.io/job/pepper-construction-it-support-analyst-2.json","meta":{"generated_at":"2026-10-12T22:32:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2247187},"rest":"https://alion.io/mcp/rest/get_company?id=2247187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpepper-construction-it-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpepper-construction-it-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpepper-construction-it-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pepper-construction-it-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpepper-construction-it-support-analyst-2"}]}