{"id":2589634,"url":"https://alion.io/job/pepper-money-customer-solutions-specialist-2","title":"Customer Solutions Specialist","company":{"id":2109061,"name":"Pepper Money","domain":"peppermoney.com.au","url":"https://alion.io/company/peppermoney","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Parramatta, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":167},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T04:58:38Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-05T23:05:09Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Who We Are\nAt Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're one of Australia and New Zealand's leading non-bank lenders, supporting more than half a million customers with a range of lending solutions. While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward.\nThe Role\nAs a Customer Solutions Specialist - Mortgages, you'll help customers navigate challenging circumstances by providing tailored support and practical solutions. Working within a high-performing team, you'll engage with customers to understand their situation, identify the best path forward and deliver positive outcomes that balance both customer needs and business objectives. This is a permanent opportunity for someone who enjoys problem-solving, building relationships and making a genuine difference.\nSupport customers experiencing financial challenges and work with them to identify appropriate solutions.\n\nManage customer accounts and proactive follow-up activities to achieve positive outcomes.\n\nBuild strong relationships with customers through clear, respectful and professional communication.\n\nAssess customer circumstances and recommend appropriate next steps based on individual situations.\n\nWork collaboratively with internal stakeholders to achieve fair and consistent outcomes.\n\nManage customer interactions in accordance with company policies and regulatory requirements.\n\nContribute to a customer-focused culture that prioritises service, accountability and results.\n\nIdentify opportunities to improve processes and enhance the customer experience.\n\nAbout you\nYou're a resilient and customer-focused professional who enjoys helping people through challenging situations. You can balance empathy with commercial awareness and are confident having conversations that require strong communication, negotiation and problem-solving skills.\nBring experience in customer service, collections, account management or a similar customer-focused role.\nDemonstrate strong communication and relationship-building skills.\nRemain calm and professional when handling sensitive or complex customer situations.\nApply sound judgement when assessing customer circumstances and recommending solutions.\nManage competing priorities while maintaining accuracy and attention to detail.\nWork collaboratively as part of a team to achieve shared goals.\nUnderstand the importance of compliance, risk management and customer care.\nBring a proactive mindset and a genuine desire to help customers succeed.\nOur values guide how we work, make decisions and support each other.\nCan Do: We look for better ways of doing things and work together to deliver great outcomes.\nBalanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.\nReal: We keep it honest and respect everyone, building genuine connections.\nOur Benefits\nWe know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper:\nDevelopment: a full suite of development opportunities and a great team to learn from\n\nRecognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives\n\nFlexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options\n\nHealth and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!\n\nReferral Bonus: Earn $2000 for referring great people.\n\nIf this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.\nFor more information on Pepper visit www.peppermoney.com.au.\nAt Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. 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