{"id":549204,"url":"https://alion.io/job/pepperstone-junior-payment-operations-officer","title":"Junior Payment Operations Officer","company":{"id":359,"name":"Pepperstone","domain":"pepperstone.com","url":"https://alion.io/company/pepperstone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":["CY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1025},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T03:38:14Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":6},"description":"The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.\nWe thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 700+ team currently across 12 locations and 9 time zones.\nThe Role\nThe Junior Payment Operations Officer role is focused on achieving the key responsibilities listed below. This includes but is not limited to assisting in processing deposits and withdrawals as well as accurate and timely delivery response to internal staff and client email queries. The successful candidate is able to complete tasks within the specified time frame whilst maintaining a high level of accuracy. The successful candidate understands the importance of the Payment Operations function is relation to the client experience. They will also support the broader finance team as needed.\nKey Responsibilities\nClient Money:\nDaily manual funding methods are allocated to clients’ accounts within a timely manner\nProcess all withdrawals within the day and ensure clients are informed once completed\nLiaising with banks and third-party payment providers as required\nMonitoring and responding to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce to ensure deposits are applied and withdrawals processed promptly\nCompliance Policy, Fraud & AML:\nGeneral transaction monitoring from an AML perspective\nPerform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Pepperstone Compliance Team\nMonitor fraudulent transactions and take action on client’s accounts and transactions as per Pepperstone’s compliance policy\nEscalate identified or suspected AML, TF and Fraud to the Team Leader and Compliance Team in line with different regulatory requirements\nSubmitting Unusual Activity Reports (UAR) to Compliance when necessary\nEnsuring potential or confirmed Card Fraud is handled promptly in line with Compliance guidelines\nEnsure Pepperstone’s Terms and Conditions are upheld via completing name matching for multiple payment providers to identify third-party transactions\nMonitoring and responding to Chargeback disputes \nClient and internal stakeholder communications:\nAction items in the internal Pepperstone inbox from our banking ad PSPs partners ensuring it is cleared daily and all emails are actioned in an accurate manner\nAction items in the Salesforce inbox; as this is the main method of communication with clients ensure the inbox is cleared daily in line with Pepperstone’s SLA\nAction items in the internal Payment Operations Slack channel and ensure all posts are responded to in line with Pepperstone’s SLA\nAction items in the Slack channel for requests from the Reconciliation and Finance team regarding reconciliation variances & other ad-hoc requests on a daily basis Assistance with Payment Provider Reconciliation Process\nDownload transaction statements from all of our banking portals and prepare them for daily reconciliation in our cash sheets\nDownload other transaction statements (withdrawals and cash adjustments) and prepare them for reconciliation\nCheck that all deposits have been applied correctly, complete any payments and deposits where there were errors\nProcess cash adjustments on a daily basis as required\nMiscellaneous duties:\nMaintain a working approach of continuous improvement and highlight ideas at the Payments Operations Team\nCreating guides and updating our existing company Knowledge Base regarding internal Finance team processes as well as company wide information\nSubmitting tickets for IT issues\nInvestigating and resolving transactions issues with the PSPs\nProviding information related to Accounts function to Compliance and or payment providers when requested\nBank statement verification\nEnsuring allocated tasks are completed within the business day\nThe role reports to thePayment Operations Team Lead, based in Limassol, Cyprus\n We support flexible working. This position can be performed from both a mix of at our office and from home. Your manager will share details and expectations of your team’s regular cadence of working locations.\nAbout you\nFluency in English is a must. Any other language is advantageous.\nWeekly/Monthly shift rotation may be applied according to department needs\nQualification in Accounting, Finance, Business, or related areas of study preferred but not essential\nExcellent people and communication skills with the ability to communicate to staff, teams & customers well\nAbility to maintain high level of attention to detail and accuracy\nStrong problem-solving skills and dedicated to continuous process improvements\nExcellent time management skills and the ability to remain calm under pressure\nIntermediary skills in Microsoft Excel\nEnjoy working in a dynamic global team\nWhy you will enjoy working with us\nCompetitive salary structure including company bonus scheme\nFlexible and hybrid working\nRemote working option - work from anywhere for up to 4 weeks per year\n10 days of Company paid sick leave annually \n21 days of paid vacation within the first year of employment, increasing to 25 days after one year \n3 paid volunteering days per year & Workplace Giving Program\nComprehensive medical insurance with coverage for your healthcare needs\nPension fund\nEmployee referral bonuses for referring top talent to the company \nOngoing personal development & learning opportunities\nPeriodic recognition and reward programs for outstanding performance and achievements\nFrequent events and celebrations\nGenuinely collaborative and friendly culture\nEmployee Assistance Program & Wellbeing Initiatives\nConvenient and cozy office located near the Limassol Municipal Garden\nMore about Pepperstone\nWe’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/\nWe understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.\nPepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.\n“We are a 2025 Circle Back Initiative Employer - we respond to every applicant”.\nWe will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.\nNote to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.","description_format":"text","description_chars":7301,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Paid volunteering days"],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-09-08T13:46:16Z"},{"event":"close","at":"2026-09-25T11:03:20Z"},{"event":"reopen","at":"2026-11-02T07:58:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":71,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/pepperstone-junior-payment-operations-officer","json_url":"https://alion.io/job/pepperstone-junior-payment-operations-officer.json","meta":{"generated_at":"2026-11-09T06:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":359},"rest":"https://alion.io/mcp/rest/get_company?id=359"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpepperstone-junior-payment-operations-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpepperstone-junior-payment-operations-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpepperstone-junior-payment-operations-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pepperstone-junior-payment-operations-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpepperstone-junior-payment-operations-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":549204}},{"tool":"search_jobs","arguments":{"company":"pepperstone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":549204},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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