{"id":4023054,"url":"https://alion.io/job/pepperstone-payment-operations-officer-2","title":"Payment Operations Officer","company":{"id":359,"name":"Pepperstone","domain":"pepperstone.com","url":"https://alion.io/company/pepperstone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-10T15:54:41Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T22:07:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.\nWe thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 700+ team across 12 regions and 9 time zones.\nWe are a Global Organization therefore please send your English CV\nThe Role\nOur Payment Operations Officer is responsible for ensuring smooth, accurate, and timely responses to client and internal team queries. Day-to-day, you will assist in processing deposits and withdrawals, support the team with client money reconciliations, and liaise with banks and third-party payment providers. This role also plays a key part in identifying potential money laundering and fraudulent transactions and escalating them to our compliance team.\nTo thrive in this role, you’ll be curious, enjoy working in a fast-paced environment, and recognize the key role you’ll play in the client experience.\nAs our Payment Operations Officer, your key responsibilities include, but not limited to:\nAllocating funding and processing withdrawals promptly, keeping clients informed\nCommunicating with banks and payment providers to ensure smooth transactions\nMonitoring and responding to client inquiries in a timely and accurate manner\nConducting AML checks and monitoring transactions for fraud\nEscalating any AML, TF, or fraud concerns to the appropriate team\nSubmitting Unusual Activity Reports and handling card fraud cases\nUpholding compliance policies and conducting name matching for third-party transactions\nHandling chargeback disputes and maintaining effective communication with stakeholders\nClear and responding to emails, messages, and requests in a timely manner\nAssisting in payment provider reconciliation and processing cash adjustments and transfers\nSupporting continuous improvement efforts and updating the internal knowledge base\nReporting IT issues and providing information to Compliance and payment providers\nCompleting required training modules and verifying bank statements\nEnsuring completion of assigned tasks within the business day\nAbout you\nFluency in English is a must. Any other language is advantageous.\nWeekly/Monthly shift rotation may be applied according to department needs \nQualification in Accounting, Finance, Business, or related areas of study preferred but not essential \nExcellent people and communication skills with the ability to communicate to staff, teams & customers well \nAbility to maintain high level of attention to detail and accuracy \nStrong problem-solving skills and dedicated to continuous process improvements \nExcellent time management skills and the ability to remain calm under pressure \nIntermediary skills in Microsoft Excel \nDesire and commitment to ongoing learning and development \nEnjoy working in a dynamic global team \nWhy you will enjoy working with us\nCompetitive salary structure including company bonus scheme\nGenuinely collaborative and friendly culture\nFlexible and hybrid working\nRemote working option - work from anywhere for up to 4 weeks per year\nOngoing personal development & learning opportunities\nPaid annual leave and paid sick leave\n3 paid volunteering days per year & Workplace Giving Program\nPeriodic recognition and reward programs for outstanding performance and achievements\nFrequent events and celebrations\nEmployee Assistance Program & Wellbeing Initiatives \nMore about Pepperstone\nWe’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact.\nPepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.\n“We are a 2025 Circle Back Initiative Employer - we respond to every applicant”.\nWe will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.\nNote to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.","description_format":"text","description_chars":4650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Hybrid work","Paid volunteering days"],"hiring_locations":[{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-11-10T15:54:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":71,"reasons":["conf:3","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/pepperstone-payment-operations-officer-2","json_url":"https://alion.io/job/pepperstone-payment-operations-officer-2.json","meta":{"generated_at":"2026-11-11T23:35:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":359},"rest":"https://alion.io/mcp/rest/get_company?id=359"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpepperstone-payment-operations-officer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpepperstone-payment-operations-officer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpepperstone-payment-operations-officer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pepperstone-payment-operations-officer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpepperstone-payment-operations-officer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4023054}},{"tool":"search_jobs","arguments":{"company":"pepperstone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4023054},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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