{"id":1528101,"url":"https://alion.io/job/pepperstone-payment-operations-officer","title":"Payment Operations Officer","company":{"id":359,"name":"Pepperstone","domain":"pepperstone.com","url":"https://alion.io/company/pepperstone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":139,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":["CY"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:48:49Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-10T00:56:51Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.\nWe thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.\nThe Role\nThe role of Payment Operations Officer is all about embracing key responsibilities that drive our success. This includes, but isn't limited to, expertly assisting with the processing of deposits and withdrawals, as well as ensuring that internal staff and client email queries receive accurate and prompt responses. The ideal candidate will thrive under deadlines, mastering tasks with precision and attention to detail. They will recognize the vital role that Payment Operations plays in enhancing the client experience and will also lend their support to the wider finance team when needed.\nYour key responsibilities will include:\nAllocate daily manual funding methods to client accounts promptly.\nProcess withdrawals daily and notify clients upon completion.\nLiaise with banks and third-party payment providers as needed.\nMonitor and respond to client inquiries via Salesforce, ensuring timely and accurate communication regarding deposits and withdrawals.\nConduct general transaction monitoring for AML compliance.\nPerform pre-processing checks on withdrawals for AML, fraud, and jurisdiction compliance.\nMonitor and act on fraudulent transactions as per compliance policy.\nEscalate AML, TF, or fraud suspicions to Team Leader and Compliance Team.\nSubmit Unusual Activity Reports (UAR) as necessary.\nHandle confirmed or suspected card fraud promptly per compliance guidelines.\nUphold Pepperstone’s Terms and Conditions through name matching for third-party transactions.\nMonitor and manage Chargeback disputes.\nClear internal Pepperstone inbox daily, ensuring accurate action on banking and PSP communications.\nMaintain Salesforce inbox by clearing action items daily per SLA.\nRespond to queries in the internal Payment Operations Slack channel promptly.\nAddress requests from the Reconciliation and Finance team daily.\nDownload and prepare daily transaction statements for reconciliation.\nVerify correct application of all deposits and rectify errors.\nProcess cash adjustments as needed on a daily basis.\nPromote a culture of continuous improvement within the Payments Operations Team.\nCreate and update company Knowledge Base regarding Finance processes.\nSubmit tickets for IT issues and resolve transaction issues with PSPs.\nVerify bank statements and complete allocated tasks within the business day.\nAbout you\nFluency in English is a must. Any other language is advantageous.\nWeekly/Monthly shift rotation may be applied according to department needs\nQualification in Accounting, Finance, Business, or related areas of study preferred but not essential\nExcellent people and communication skills with the ability to communicate to staff, teams & customers well\nAbility to maintain high level of attention to detail and accuracy\nStrong problem-solving skills and dedicated to continuous process improvements\nExcellent time management skills and the ability to remain calm under pressure\nIntermediary skills in Microsoft Excel\nDesire and commitment to ongoing learning and development\nEnjoy working in a dynamic global team\nAbility to live the Pepperstone value\nWhy you will enjoy working with us\nCompetitive salary structure including company bonus scheme\nFlexible and hybrid working\nRemote working option - work from anywhere for up to 4 weeks per year\n10 days of Company paid sick leave annually \n21 days of paid vacation within the first year of employment, increasing to 25 days after one year \n3 paid volunteering days per year & Workplace Giving Program\nComprehensive medical insurance with coverage for your healthcare needs\nPension fund\nEmployee referral bonuses for referring top talent to the company \nOngoing personal development & learning opportunities\nPeriodic recognition and reward programs for outstanding performance and achievements\nFrequent events and celebrations\nGenuinely collaborative and friendly culture\nEmployee Assistance Program & Wellbeing Initiatives\nConvenient and cozy office located near the Limassol Municipal Garden\nMore about Pepperstone\nWe’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/\nWe understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.\nPepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.\n“We are a 2025 Circle Back Initiative Employer - we respond to every applicant”.\nWe will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.\nNote to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.","description_format":"text","description_chars":5803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Hybrid work","Paid volunteering days"],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-09-30T14:48:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":139,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/pepperstone-payment-operations-officer","json_url":"https://alion.io/job/pepperstone-payment-operations-officer.json","meta":{"generated_at":"2026-10-10T01:00:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1616,"day_limit":5000,"remaining_today":3384,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":359},"rest":"https://alion.io/mcp/rest/get_company?id=359"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpepperstone-payment-operations-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpepperstone-payment-operations-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpepperstone-payment-operations-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pepperstone-payment-operations-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpepperstone-payment-operations-officer"}]}