{"id":1284333,"url":"https://alion.io/job/peraton-call-center-representative-sca-2","title":"Call Center Representative (SCA)","company":{"id":722,"name":"Peraton","domain":"peraton.com","url":"https://alion.io/company/peraton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Huachuca, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39000,"max":62000,"currency":"USD","period":"year","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T04:10:23Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-03T23:36:29Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Responsibilities\nPeraton is seeking a professional, customer-focused Call Center Representative to support our Federal Customer onsite at Fort Huachuca, AZ. In this role, you will serve as the primary point of contact for incoming customer inquiries, ensuring a high level of service and satisfaction. This is a non-technical role focused on order processing, inquiry resolution, and general information sharing.\nResponsibilities:\nFirst point of contact for Tier 3 requests that are escalated to the Global Cyber Center \nEnsure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends, holidays, and after hours. \nResponsible for handling customer interactions to provide support (inbound/outbound calls, chats, email and internal ticketing escalations) \nCreate, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting \nRoute tickets in accordance with documented procedures \nPerform quality assurance follow-up with customers/end users \nComply with documented processes and procedures \nMonitor group mailboxes and prioritize emails by order of importance \nMaintain the shift log and ensure accurate, thorough and clear communication from shift to shift \nProvide reporting (as needed) \nMaintain a professional demeanor with our military, civilian and contractor customers \nQualifications\n HS diploma, plus 2 years of customer service experience OR AA/AS OR BA/BS, 1 year customer service experience\n Active Secret clearance\nPeraton Overview\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.\nTarget Salary Range\n$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO\nEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","description_format":"text","description_chars":2998,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-09-26T04:10:23Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.332,"p_room":0.35,"age_days":7,"expected_fill_days":3,"reasons":["conf:66","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/peraton-call-center-representative-sca-2","json_url":"https://alion.io/job/peraton-call-center-representative-sca-2.json","meta":{"generated_at":"2026-10-04T00:14:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":206,"day_limit":5000,"remaining_today":4794,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}