{"id":1118019,"url":"https://alion.io/job/peraton-customer-success-lead-tx-dir","title":"Customer Success Lead (TX DIR)","company":{"id":722,"name":"Peraton","domain":"peraton.com","url":"https://alion.io/company/peraton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":10,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86000,"max":138000,"currency":"USD","period":"year","gross":null,"usd_annual":138000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-22T17:33:15Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-21T20:13:12Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Responsibilities\nPeraton is hiring for a Customer Success Lead to support the Texas Department of Information Resources (DIR). The Customer Success Lead will support customer experience, agency engagement, customer advocacy, solutioning, and service evolution activities across the Texas Private Cloud program.\nThis role will partner closely with the Account Director and contribute to ITIL 4 Value Chain Engage activities, agency-level customer experience plans, customer outreach, migration workshops, solution workshops, customer listening programs, and the incorporation of customer feedback into the technology roadmap and service evolution.\nMust reside in or be willing to relocate to the Austin, TX metropolitan area or San Angelo, TX, as applicable.\nKey Responsibilities:\nThe Customer Success Lead will:\nThe Customer Success Lead will be responsible for supporting a structured customer experience program across DIR customer agencies.\nCo-own the ITIL 4 Value Chain Engage activity with the Account Director.\nDevelop, execute, and continuously manage agency-level Customer Experience (CX) plans.\nLead delivery of the Annual Customer Experience Plan.\nConduct customer outreach and support solutioning activities.\nDevelop and manage customer intimacy programs.\nManage listening tours.\nManage migration workshops with DIR customer agencies.\nPartner with the Account Director on the customer advocacy strategy.\nGather and analyze customer feedback and feed insights into the technology roadmap and service evolution.\nFacilitate natural-language DIR and agency portal access through Peraton[x]\nContribute to business-domain activities, including:Value streams, Agency engagement and Resource Unit (RU) consumption communications.Lead and facilitate solution workshops for DIR customer agencies.\nProvide migration solutioning support to agencies.\nBuild strong relationships with DIR customer agencies and stakeholders.\nSupport proactive customer communications throughout service delivery and transformation activities.\nIdentify customer needs, concerns, opportunities, and improvement areas.\nCoordinate with internal technical and service delivery teams to address customer requirements.\nPromote customer advocacy and customer-centered service evolution.\nQualifications\nRequired Qualifications:\n8 years with BS/BA or 12 years with a HS Diploma/equivalent\n6+ years of customer success or client management experience in government IT environments.\nDemonstrated experience managing multiple government agency relationships simultaneously.\nTexas state agency familiarity.\nExperience designing and managing customer experience programs.\nExperience facilitating solution workshops and solutioning support.\nStrong written and verbal communication skills.\nITIL service management awareness.\nExperience building and maintaining senior-level customer relationships.\nAbility to work effectively across technical, operational, business, and government stakeholder groups.\nStrong facilitation, presentation, stakeholder management, and problem-solving skills.\nAbility to translate customer feedback into actionable service and technology improvements.\nExperience supporting complex IT transformation, migration, or modernization initiatives is highly desirable.\nMust be a US Citizen.\nPeraton Overview\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.\nTarget Salary Range\n$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO\nEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","description_format":"text","description_chars":4746,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["National Security","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-09-22T17:33:15Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.579,"p_room":0.35,"age_days":28,"expected_fill_days":10,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":138000,"is_top_pay":false},"html_url":"https://alion.io/job/peraton-customer-success-lead-tx-dir","json_url":"https://alion.io/job/peraton-customer-success-lead-tx-dir.json","meta":{"generated_at":"2026-10-21T23:28:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722},"rest":"https://alion.io/mcp/rest/get_company?id=722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperaton-customer-success-lead-tx-dir"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperaton-customer-success-lead-tx-dir"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperaton-customer-success-lead-tx-dir"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peraton-customer-success-lead-tx-dir\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperaton-customer-success-lead-tx-dir"}]}