{"id":2942128,"url":"https://alion.io/job/peraton-customer-technical-specialist-8","title":"Customer Technical Specialist","company":{"id":722,"name":"Peraton","domain":"peraton.com","url":"https://alion.io/company/peraton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0.05,"time_to_fill_p50_days":13,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39000,"max":62000,"currency":"USD","period":"year","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T17:37:14Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-08T19:49:10Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Responsibilities\nPeraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities.\nThe position requires on-site work at our Denver, CO location.\nMust be willing to Travel up to 25%.\nDay to Day Work Responsibilities:\nProvide hands-on technical support for a wide range of IT and network systems including:Cisco switches, fiber backbones, and network infrastructure\n\nDesktops, laptops, tablets, printers, scanners, and peripherals\n\nCommunication equipment (VoIP phones, cell phones, VTC units)\n\nTransportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks\n\nTroubleshoot and resolve hardware, software, and network issues both remotely and in-person.\nPerform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.\nSupport infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.\nLog and manage updates through a ticketing system, maintaining accurate asset and configuration records.\nConduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.\nPartner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.\nDeliver support with a professional presence - often directly assisting senior government personnel in high-profile environments.\nProvides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.\nSchedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.\nInvestigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.\nQualifications\nBasic Qualifications:\nBachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years experience. \nU.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.\nExperience with desk-side IT support.\nExperience supporting variety of IT technologies (Laptops, Mobile devices, etc.)\nPreferred Qualifications:\nRelevant DHS focused experience\nA+ Certification\nNetwork+ Certification\nCisco & Microsoft Certifications\nAbility to install Cisco switches and complex fiber backbone interconnectivity.\nKnowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.\nAbility to communicate in a professional manner with senior executive government staff.\nPhysical Requirements:\nAbility to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment.\nAbility to lift 40-50 pounds when installing IT equipment.\nAbility to push/pull carts to transport equipment.\nAbility to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches.\nPhysical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.\nRequired to have close visual acuity to perform activities such as viewing a computer terminal.\nSubject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.\nPeraton Overview\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.\nTarget Salary Range\n$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO\nEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","description_format":"text","description_chars":5836,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Information Security","Homeland Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-20T17:37:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"green card filings: 4","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":4,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.831,"p_room":0.55,"age_days":18,"expected_fill_days":13,"reasons":["conf:2","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/peraton-customer-technical-specialist-8","json_url":"https://alion.io/job/peraton-customer-technical-specialist-8.json","meta":{"generated_at":"2026-11-08T20:09:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722},"rest":"https://alion.io/mcp/rest/get_company?id=722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperaton-customer-technical-specialist-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperaton-customer-technical-specialist-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperaton-customer-technical-specialist-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peraton-customer-technical-specialist-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperaton-customer-technical-specialist-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2942128}},{"tool":"search_jobs","arguments":{"company":"peraton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2942128},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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