{"id":1775332,"url":"https://alion.io/job/peraton-customer-technical-support-representative-6-sca-2","title":"Customer Technical Support Representative 6 (SCA)","company":{"id":722,"name":"Peraton","domain":"peraton.com","url":"https://alion.io/company/peraton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0.071,"time_to_fill_p50_days":10,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"Zero Trust","optional":false},{"name":"ITSM","optional":true}],"status":"closed","first_seen_at":"2026-10-03T16:24:08Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-07T03:06:12Z","board_verified":false,"closed_at":"2026-10-07T03:06:12Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities\nThe Tier 2 Enterprise Email & Mobility Support (DEOS) Lead position for the DHA Global Service Center oversees enterprise level support in a hybrid identity tenant, user lifecycle governance, mobile device security, and compliance workflows. Key technologies and processes include Microsoft Entra ID (Azure AD), Microsoft 365, Intune, Apple Business, Purebred, Active Directory, PowerShell, and DD Form 2875 SAAR compliance. The team lead guides, supports and collaborates with other Identity and Access Management Teams, including T3 Tenant admins and Engineering, and serves as the primary interface for collaboration between DHAGSC, local sites and other Tier support within DHA J6. And they support the Access Management Supervisor with guiding and leading the team to excellence.\nResponsibilities:\nIdentity Administration: Manage Azure AD/Entra ID, and mJAD Active Directory infrastructure.\nLicense Management: Provide expert guidance and operational support to leadership on Microsoft 365 licensing guidance, eligibility validation and compliance, take on the Group Manager role for tenant level license management\nAccess Governance: Oversee Role-Based Access Control (RBAC), multi-factor authentication (MFA), and conditional access policies.\nEndpoint & Mobile Support: Configure and secure mobile devices and endpoints via Microsoft Intune and other MDM solutions.\nRemote Access: Provide user support for remote access tools including Application Virtualization Hosting Environment (AVHE) and Azure Virtual Desktop (AVD).\nCompliance & Authorization: Process and audit System Authorization Access Requests, including legacy and modernized DD-2875/SAAR workflows. Provide monitoring and reporting to leadership.\nTeam Leadership: Guide mid-level access management analysts, support operational tasks, and enforce Zero Trust security standards.\nSkills:\nAdvanced proficiency in Microsoft 365, Azure, Active Directory, Apple Business, and Intune.\nDirect experience handling government or defense access forms like the DD2875 (SAAR)\nProven collaborative teamwork capabilities within a call center environment.\nExcellent written and verbal communication skills\nDevelop and Sustain Knowledge Base Articles and Service Catalog Items\nEnsure code quality by adhering to ServiceNow best practices for reusability, performance, and maintainability\nTeam leadership, strong communication skills, professional writing skills, and intermediate to advanced Microsoft Office skills.\nAbility to lead a team to accomplish mission goals.\nQualifications\nBasic Qualifications:\nHS diploma/equivalent and a Minimum 6+ years of overall experience in Identity and Access Management practices\nFamiliarity with Microsoft Tenant Administration: Azure, Security, Identity, Exchange, Teams, Intune\nMust be a US Citizen\nPublic Trust Clearance/ or ability to obtain one\nPrimary work location in San Antonio, TX on site\nCurrent active IAT II certification (Security+) to comply with DoD 8570 and DoD 8140.03 requirements\nPreferred Qualifications:\nBachelor’s degree in an IT or math related field/or equivalent experience. Additional years of experience can be substituted in lieu of degree.\nExperience working within Military Health environments \nFamiliarity with ServiceNow (MHS-SHD) ITSM ticketing system \nPeraton Overview\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.\nTarget Salary Range\n$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO\nEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","description_format":"text","description_chars":4766,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","National Security","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-03T16:24:08Z"},{"event":"close","at":"2026-10-07T03:06:12Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":82000,"is_top_pay":false},"html_url":"https://alion.io/job/peraton-customer-technical-support-representative-6-sca-2","json_url":"https://alion.io/job/peraton-customer-technical-support-representative-6-sca-2.json","meta":{"generated_at":"2026-10-26T21:21:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722},"rest":"https://alion.io/mcp/rest/get_company?id=722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperaton-customer-technical-support-representative-6-sca-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperaton-customer-technical-support-representative-6-sca-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperaton-customer-technical-support-representative-6-sca-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peraton-customer-technical-support-representative-6-sca-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperaton-customer-technical-support-representative-6-sca-2"}]}