{"id":2704454,"url":"https://alion.io/job/peraton-deputy-program-manager-3","title":"Deputy Program Manager","company":{"id":722,"name":"Peraton","domain":"peraton.com","url":"https://alion.io/company/peraton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":216000,"currency":"USD","period":"year","gross":null,"usd_annual":216000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-16T12:08:17Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T17:22:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Responsibilities\nWe are seeking an experienced Deputy Program Manager / Service Delivery Manager to oversee the day-to-day delivery and operational performance of enterprise platform services in a complex, mission-focused environment. This role will coordinate across engineering, support, ITSM, security, infrastructure, and mission-platform teams to ensure reliable, responsive, and consistent service delivery to users and tenant programs.\nThe ideal candidate is a strong operational leader who can translate service performance data into actionable priorities, coordinate technical teams and escalation paths, and drive issues through resolution. This position will focus on service delivery, operational readiness, service levels, support coverage, issue resolution, and continuous improvement, while partnering closely with program and technical leadership.\nResponsibilities\nService Delivery & Operational Performance\nCoordinate day-to-day delivery of platform services across engineering, G2PS, support, security, and infrastructure teams.\n\nMonitor service levels, operational performance, incidents, service requests, problem trends, and customer-impacting issues.\n\nCoordinate Tier 2, Tier 3, and Tier 4 support handoffs and on-call coverage.\n\nLead service reviews and coordinate corrective-action plans when performance falls outside established objectives.\n\nMaintain visibility into operational issues and drive appropriate escalation and resolution across technical teams.\n\nOperational Readiness & Service Transition\nCoordinate operational-readiness reviews for new or materially changed services prior to production release.\n\nEnsure support documentation, escalation paths, monitoring, access, and recovery procedures are established and ready to support production operations.\n\nCoordinate with the Lead Systems Integrator and technical leads when service issues span multiple platforms or organizational boundaries.\n\nMaintain visibility into maintenance windows, major changes, outages, and service restoration activities.\n\nSupport the transition of new capabilities into stable, supportable operational services.\n\nCustomer & ITSM Coordination\nPartner with ITSM and ServiceNow teams to improve incident, request, problem, change, and knowledge-management processes and workflows.\n\nCoordinate recurring operational status and service-performance reporting for program and customer stakeholders.\n\nMonitor user and tenant feedback and ensure recurring issues are appropriately routed into engineering, automation, or process-improvement backlogs.\n\nSupport staffing schedules and workload balancing across operational teams.\n\nCoordinate across multiple service providers and technical organizations to maintain consistent service delivery and accountability.\n\nLocation: This position is fully onsite in Chantilly, VA.\nQualifications\nRequired Qualifications\nActive TS/SCI clearance with CI Polygraph.\n\n10+ years of relevant experience in IT service delivery, technical management, operations, or program management.\n\nA minumum of 10 years' of experience.\nExperience operating or supporting enterprise IT, developer-platform, cloud, or mission services.\n\nWorking knowledge of IT service management (ITSM), incident management, problem management, change management, and service-level management.\n\nExperience coordinating multidisciplinary technical teams, operational support functions, and escalation paths.\n\nDemonstrated ability to analyze operational data, identify priorities, and drive corrective actions.\n\nStrong customer-facing communication, organizational, and coordination skills.\n\nDesired Qualifications\nITIL certification.\n\nServiceNow experience.\n\nExperience supporting NRO or Intelligence Community service-delivery environments.\n\nExperience supporting 24x7 or mission-critical service environments.\n\nExperience with cloud-native or DevSecOps platform operations.\n\nExperience coordinating OLA/SLA performance across multiple service providers.\n\nPeraton Overview\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.\nTarget Salary Range\n$135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO\nEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","description_format":"text","description_chars":5437,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Information Security","Homeland Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-16T12:08:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-16T18:03:10Z"},"pay":{"stated_usd_annual":216000,"is_top_pay":true},"html_url":"https://alion.io/job/peraton-deputy-program-manager-3","json_url":"https://alion.io/job/peraton-deputy-program-manager-3.json","meta":{"generated_at":"2026-10-16T18:03:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722},"rest":"https://alion.io/mcp/rest/get_company?id=722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperaton-deputy-program-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperaton-deputy-program-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperaton-deputy-program-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peraton-deputy-program-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperaton-deputy-program-manager-3"}]}