{"id":3729049,"url":"https://alion.io/job/peraton-gnoc-supervisor","title":"GNOC Supervisor","company":{"id":722,"name":"Peraton","domain":"peraton.com","url":"https://alion.io/company/peraton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":128000,"currency":"USD","period":"year","gross":null,"usd_annual":128000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-11-04T07:01:20Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T12:33:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Peraton Overview\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.\nResponsibilities\nThe GNOC Supervisor is responsible for overseeing daily operational activities across multiple GNOC functional areas to ensure continuity of mission critical healthcare IT services for the Defense Health Agency (DHA). This role provides direct supervision, technical guidance, and operational oversight across Major Incident Management (MIM), Problem Management, Enterprise Monitoring, and Communications Cell support functions, ensuring 24x7 readiness and rapid response to service interruptions impacting global healthcare operations.\nThe GNOC Supervisor serves as a central coordination point for enterprise-level operational activities, ensuring accurate situational awareness, authoritative reporting, and consistent communication to DHA leadership, mission partners, and key stakeholders. This role drives cross team alignment, ensures execution of standardized operating procedures, and champions continual service improvement efforts across the GNOC.\nLeveraging ITSM tools such as ServiceNow, Splunk, dashboards, and ITIL aligned processes, the GNOC Supervisor ensures that incident response, escalation, documentation, and operational reporting meet enterprise requirements and support rapid service restoration.\nResponsibilities\nDeliver effective daily leadership and supervision across GNOC operational functions, encompassing Major Incident Management (MIM), Problem Management, Enterprise Monitoring, and Communications Cell support.\nEnsure GNOC communications, escalations, and reports provide clear support for senior leaders and enterprise decision-makers.\nLead coordinated response efforts for major service interruptions, unifying operational silos and ensuring consistent tracking, documentation, and enterprise-wide visibility.\nServe as a primary operational liaison to GNOC and GNOB leadership, providing subject-matter expertise across ITSM practices, operational readiness, and service disruption management.\nOversee the execution of enterprise notification processes, executive dashboards, MI/Outage analytics, and daily operational briefings to maintain situational awareness across DHA operations.\nCollaborate with GSC, NSOC, Major Incident Management, Problem Management, Enterprise Monitoring, and external partners to drive alignment and strengthen enterprise response capabilities.\nCoordinate operational support for DHA deployment initiatives (e.g., MHS GENESIS Go-Lives, O365 deployments), ensuring GNOC readiness and integration with field activities.\nEnsure GNOC teams properly document troubleshooting actions, root cause findings, downtime notifications, and MI/Problem Records within ServiceNow.\nLead continual service improvement activities, leveraging trend analysis, operational performance metrics, and enterprise feedback to enhance GNOC processes.\nManage contract deliverables, team performance, operational schedules, training, evaluations, and personnel administration in support of GNOC mission requirements.\nProvide executive-level briefings, summaries, situational reports, and leadership updates during major service interruptions and enterprise operational events.\nSupport enterprise partners including VA, USCG, DISA, DHMS, and IOWG through clear communication, cross-agency coordination, and unified operational reporting.\nQualifications\nRequired Qualifications:\n6 years’ experience, may have experience as Lead, Supervisor or Manager.\nProven experience leading IT service delivery support teams, developing various data analytics and operational performance reports.\nAble to obtain ADP II Public Trust\nMust be US Citizen\nITIL4 Foundations Certified required.\nProven experience with ServiceNow mandatory or other ITSM ticketing systems\nMust be able to work in a fast paced & stressful environment.\nBe able to work on shifts (or on call) as necessary to support the 24x7 GNOC mission\nFamiliar with IT and Service Desk support methodology alignment with Industry Standards.\nAbility to deliver executive presentations, executive summaries and after action reports.\nExcellent interpersonal skills, written skills and the ability to interface with internal and external customers, vendors and management.\nKnowledge of and ability to apply ITIL4 practices.\nExperience with ITSM solutions\nProven problem coordination and previous knowledge conducting root cause analysis with effective root cause determination skills\nPreferred:\nBachelors degree with 6 years experience. \nPMP preferred\nTarget Salary Range\n$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.Benefits Statement\nPeraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.\nApplication Statements\nThe application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.EEO\nEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","description_format":"text","description_chars":6973,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Information Security","Homeland Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-04T07:01:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":12,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":128000,"is_top_pay":false},"html_url":"https://alion.io/job/peraton-gnoc-supervisor","json_url":"https://alion.io/job/peraton-gnoc-supervisor.json","meta":{"generated_at":"2026-11-06T15:28:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722},"rest":"https://alion.io/mcp/rest/get_company?id=722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperaton-gnoc-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperaton-gnoc-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperaton-gnoc-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peraton-gnoc-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperaton-gnoc-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3729049}},{"tool":"search_jobs","arguments":{"company":"peraton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3729049},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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