SITEC - PC Technician - Camp Lejeune, NC
Responsibilities
Peraton requires a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC) - 3. This position is located at Camp Lejeune, NC.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
Roles and Responsibilities:
- Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
- Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
- Provides troubleshooting and resolves technical issues.
- Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
- Troubleshoots and repairs software and network connectivity issues.
- Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
- Plans, engineers, coordinates, installs, and/or manages equipment installations.
- Recommends upgrades to and replacements in accordance with policies and procedures.
- Integrates, tests, and verifies remote access hardware and software.
- Supports approved peripheral devices.
- Interfaces directly with customers to provide training and to resolve issues related to services.
- Provides IMAC services.
- Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
- Conducts pre-install and site surveys as necessary.
- Makes use of Remedy for receiving, documenting, and closing tickets.
- Updates management tools as required.
- Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
- Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
- Manages and provide day-to-day support for VDI clients.
- Integrates, tests, and verifies VDI client hardware and software with USSOCOM’s VDI standard client image.
- Recommends upgrades to and replacements for hardware and software utilized by VDI clients.
Qualifications
Required Qualifications:
- Min 6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
- Active DoD TS/SCI clearance.
- Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level.
- DoD 8570 IAT II Certification.
- Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
- Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
- Experience with active directory security group management, exchange distribution lists, and file share permission assignment.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.