{"id":3938994,"url":"https://alion.io/job/peraton-supervisor-technical-support","title":"Supervisor, Technical Support","company":{"id":722,"name":"Peraton","domain":"peraton.com","url":"https://alion.io/company/peraton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0.05,"time_to_fill_p50_days":13,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-08T11:32:35Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T11:32:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Peraton Overview\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.\nResponsibilities\nPeraton has an immediate need for a Service Desk Supervisor in San Antonio, TX.\nThe Service Desk Supervisor is responsible for supervising day-to- service levels of Desktop Support staff to meet or exceed contract service objectives.\nThe primary responsibility is to ensure staff availability levels and compliance to customer service, technical support, call handling, and process and\npolicy/procedure adherence standards.\nIn addition the Desktop Technical Lead must support resolution of desktop related incidents.\nWhat you’ll do:\nDevelop, lead, and motivate a team of Service Desk professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction.\nEnsure proper management of ACD, skill sets and Remedy queues.\nManage the Service Desk performance to exceed performance metrics and incentive goals.\nEnforce adherence to Service Desk policies and procedures\nPromote a positive team environment and seamless communication within the Service Desk.\nInteract with various 3rd party support groups to escalate/resolve Incidents and Problems.\nDisplay and promote a professional sense of urgency.\nAssist with customer inquiries. Serve as final escalation point before Sr. Leader involvement.\nEnsure self and staff compliance with all ITIL and functional processes and procedures.\nParticipate in metrics reviews. Seek out opportunities to continually improve service levels.\nPrepare and maintain staffing plans and holiday/time-off schedules.\nManage contacts with customers, direct reports, peers, and independent vendors.\nParticipate in Incident auditing activities.\nEnsure smooth transition of new/improved services to Svc Operation.\nParticipate in the Management of Change (MoC).\nWork special projects as required. Maintain all area documentation.\nAssist with Desktop Incident Resolution\nAbility to establish a solid working relationship with customer, staff, managers and peers\nQualifications\nRequired Qualifications:\nMinimum 6 years experience\nMust be U.S Citizen\nAble to obtain Department of Defense security clearance (ADP II Public Trust) \nExperience with IM/IT leadership experience or equivalent supervisory experience\nSecurity+ Certified\nMust have (or be able to obtain within 90 days) ITIL 4 Foundations Certification\nProven project management skills in setting priorities to meet project deadlines.\nProven technical competency in the following areas:\nMicrosoft Office Products: Word, Excel, PowerPoint and Outlook\nMicrosoft Visio and Project\nServiceNow\nOnsite Fulltime\nDesired qualifications\nRelevant technical certifications\nStrong customer service and communications skills, both oral and written\nStrong critical thinking skills that facilitate service delivery methodology innovation\nStrong knowledge of Service Desk support environments\nStrong analytical, presentation, and problem-solving skills\nExperience leading and developing personnel.\nTarget Salary Range\n$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.Benefits Statement\nPeraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.\nApplication Statements\nThe application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.EEO\nEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","description_format":"text","description_chars":5442,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Information Security","Homeland Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-08T11:32:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"green card filings: 4","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":4,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-08T12:10:19Z"},"pay":{"stated_usd_annual":82000,"is_top_pay":false},"html_url":"https://alion.io/job/peraton-supervisor-technical-support","json_url":"https://alion.io/job/peraton-supervisor-technical-support.json","meta":{"generated_at":"2026-11-08T12:10:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25982,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722},"rest":"https://alion.io/mcp/rest/get_company?id=722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperaton-supervisor-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperaton-supervisor-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperaton-supervisor-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peraton-supervisor-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperaton-supervisor-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3938994}},{"tool":"search_jobs","arguments":{"company":"peraton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3938994},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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