{"id":2197857,"url":"https://alion.io/job/peraton-tier-2-platform-support-engineer","title":"Tier 2 Platform Support Engineer","company":{"id":722,"name":"Peraton","domain":"peraton.com","url":"https://alion.io/company/peraton","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":123000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"GitLab","optional":false},{"name":"Incident Management","optional":false},{"name":"Keycloak","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-09T20:10:30Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T09:05:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Responsibilities\nWe are seeking Tier 2 Platform Support Engineers to provide technical support for enterprise platform users, development environments, and shared technology services. This role handles incidents and service requests escalated from Tier 1 support, troubleshooting issues across development tooling, CI/CD pipelines, platform services, identity and access, and cloud-based environments.\nThe ideal candidate combines strong troubleshooting and customer-support skills with working knowledge of Linux, cloud infrastructure, containers, networking, and software development workflows. The engineer will resolve issues within established procedures and coordinate with specialized engineering teams to address complex problems and restore service.\nResponsibilities\nPlatform & Technical Support\nResolve platform incidents and service requests escalated from Tier 1 support or submitted through approved support channels.\n\nTroubleshoot issues involving GitLab, CI/CD pipelines, developer tools, shared platform services, and standard application environments.\n\nInvestigate identity, authorization, application-access, and basic cloud and Kubernetes issues within established Tier 2 procedures.\n\nPerform initial technical analysis to identify likely causes, determine appropriate remediation steps, and restore service when possible.\n\nCommunicate incident status, troubleshooting steps, and resolution details clearly to users and technical stakeholders.\n\nFollow established operational procedures, security requirements, and service-management practices.\n\nIncident Management & Escalation\nGather relevant logs, error messages, configuration details, and troubleshooting evidence before escalating complex issues.\n\nCoordinate incident handoffs across identity and access management, DevSecOps, cloud, networking, observability, and application engineering teams.\n\nTrack incidents and service requests through resolution and verify service restoration with affected users.\n\nSupport shift handoffs, escalation procedures, and major-incident response activities as required.\n\nRecognize issues that exceed Tier 2 authority or technical scope and escalate them to the appropriate engineering specialists.\n\nMaintain accurate ticket records, including actions taken, findings, escalations, and final resolutions.\n\nKnowledge Management & Continuous Improvement\nDevelop and maintain knowledge articles, troubleshooting procedures, known-error records, and operational support documentation.\n\nIdentify recurring incidents and recommend opportunities for automation, improved documentation, or permanent engineering fixes.\n\nMonitor ticket trends, response and resolution performance, and recurring failure patterns.\n\nCollaborate with engineering and operations teams to improve platform reliability, usability, and supportability.\n\nParticipate in service reviews and contribute recommendations to improve support processes and the overall user experience.\n\nLocation: This position is fully onsite in Chantilly, VA.\nQualifications\nRequired Qualifications - HS with 3+ years experience\nActive TS/SCI clearance with CI Polygraph.\n\nApproximately 3-5 years of experience in enterprise IT support, platform operations, DevOps support, cloud operations, application support, or a related technical discipline.\n\nWorking knowledge of Linux administration and basic cloud and container troubleshooting.\n\nFamiliarity with Git, CI/CD pipelines, identity and access management, networking, and Kubernetes concepts.\n\nExperience using IT service-management or ticketing systems to track incidents and service requests.\n\nStrong troubleshooting, customer-service, communication, and technical documentation skills.\n\nAbility to follow established procedures, prioritize competing requests, and manage incidents through resolution.\n\nAbility to work scheduled shifts and participate in support handoffs or on-call activities as required.\n\nDesired Qualifications\nExperience with one or more of the following is beneficial:\nGitLab and CI/CD pipeline troubleshooting.\n\nKubernetes and containerized application support.\n\nAWS or comparable cloud environments.\n\nServiceNow or similar IT service-management platforms.\n\nKeycloak or other enterprise identity and access-management platforms.\n\nProduction operations, incident management, and escalation procedures.\n\nShift-based or 24/7 technical support environments.\n\nSupporting secure, restricted, or highly regulated enterprise technology environments.\n\nPeraton Overview\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.\nTarget Salary Range\n$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO\nEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.","description_format":"text","description_chars":5944,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","National Security","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-09T20:10:30Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":1,"age_days":2,"expected_fill_days":7,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/peraton-tier-2-platform-support-engineer","json_url":"https://alion.io/job/peraton-tier-2-platform-support-engineer.json","meta":{"generated_at":"2026-10-12T09:48:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":722},"rest":"https://alion.io/mcp/rest/get_company?id=722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fperaton-tier-2-platform-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fperaton-tier-2-platform-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fperaton-tier-2-platform-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peraton-tier-2-platform-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fperaton-tier-2-platform-support-engineer"}]}